Jaguar Land Rover Richmond in Midlothian including address, phone, dealer reviews, directions, a map, inventory and more

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11670 Midlothian Turnpike
Midlothian, VA 23113

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Hours Toggle

Sales Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of Jaguar Land Rover Richmond

Overall Rating:

4.7 (out of 5)

92% recommend this dealer

64 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

3.0 (out of 5)

jahlovkjj@aol.com

Reviewed by Kenneth from Richmond, VaMay 29, 2020

I was not completely satisfied with my experience because I previous brought my car in for service and was told it was one issue which I paid for only to find it was not at all the issue. Then I was told it was another issue which I questioned and challenged and found that was not the issue ether. Finally the issue was found and fixed and they only had my vehicle for five days. I honestly feel like the cost for first mis-diagnoses should be refunded or deducted from my last bill.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 3

Buying Process N/A

Quality of Repair 3

Maximum rating = 5

2.7 (out of 5)

2013 Range Rover great car poor customer service

Reviewed by Freddie Robinson from Richmond, VirginiaMay 22, 2020

I purchased a 2013 Range Rover Sport from Richmond Jaguar Land Rover for $23,000 in April 2020. Although it was over priced with 98000 miles it was a beautiful car. It was missing the owners manual but the salesman promised he would order me one. It never happened and after many calls regarding the manual the manager told me that it was an old car and they would not give me a manual. This actually was told to my wife whom I purchased the car for. This vehicle was a replacement for her BMW which was T boned and rear ended after spinning around on I 64 so this added to her PTSD. Thoroughly disappointed in what I assumed was a reputable dealership. Not a very people caring organization.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great Service

Reviewed by Lewis from Smithfield, VAMay 18, 2020

Had a major problem with the remote key which was quickly handled as well as an inspection and recalls we were not aware of. We live over an hour and a half away so the loaner car was great.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Jaguar Land Rover Richmond

At Jaguar Land Rover Richmond we're a highly trained team with members' involvement reaching back to 1994. We're proud to count award-winning nationally recognized support staff members as well as off-road competitors among our employees. As we celebrate over 65 years of Land Rover innovation we're truly honored to sell and service the most luxurious and capable sport utility available today. Our approach is something that we like to call the "Land Rover Way." This is an all-encompassing philosophy of clear honest open communications as well as integrity fairness and a sense of adventure from an empowered staff. Come visit us today!

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