Jaguar Houston Central

I walked into the dealership and no one seemed to want to help me at first! Multiple sales rep sat and ignored me and my partner! Not a great feeling! Aaron Gomez who was on a call at the time ended his call to help me and was a great sales rep I truly appreciate him as well as Cindy Baxter in finance!l Cindy and Aaron are amazing! I was also told that I was unable to trade my vehicle (said title issue) but multiple dealerships that I went to before coming to Land Rover Jaguar had no problem taking the trade and had no issues with title.

I am writing to express my deep concern regarding my recent experience at your dealership. Unfortunately, within just a few hours of purchasing my first vehicle, it developed serious mechanical issues. While I appreciated being allowed to trade it in for another vehicle, I was dismayed to encounter the same situation again — the replacement vehicle also developed mechanical problems within hours of purchase. As of now, the second vehicle is scheduled to be in the shop for over a week and a half. This has left me without reliable transportation and has caused significant inconvenience. While your staff has been cooperative, the fact that two vehicles in a row experienced mechanical failures raises questions about the inspection and quality assurance processes in place.

Venessa Richards was an excellent salesperson! She was so helpful, went above and beyond to help me. Thank you again Venessa! Rebecca Smith, RN, BSN, MSN, CNN