Jaguar Land Rover Allentown

Big fan of the Land Rover brand, but very disappointed with my experience and the service from Jaguar Land Rover of Allentown. Purchased a vehicle from them last year, but hoping to trade in the vehicle soon or explore if the dealership has any type of buy-back option. Highly recommend Land Rover, but would recommend shopping elsewhere. This dealership is focused on the sale, not the longterm relationship.

Chris in sales was great to work with, no complaints there what so ever. Now the service department needs a change in leadership. Very unorganized. Everytime I have service done there I cringe. There's always an issue, from waiting over a week for a call back, to an E-ZPass violation, to driving there to get my car from an hour away and no one is there and my keys aren't left in it. Unfortunately, there isn't anywhere else to go for service. I will be getting rid of this car in the near future so that I don't have to deal with the headaches and aggravation of dealing with their service department.

3/20/2020 I bought a used vehicle from them. 3 days after getting the vehicle it's sprung a transmission oil leak. I called them to see what they could do for me. I was told they would make some kind of decision and then let me know. Over a week went by and I heard nothing. Finally called them and was told if I bring the car in they will take a look at it, not stand by it or fix it but look at it! My wife and I are both senior citizens and are somewhat handicapped. We live approximately 2 1/2 hours from the dealership. My wife and I have a hard time traveling distances and I tried to explain that. I was told to take it to a reputable mechanic and get it fixed and then they would take care of it which I did. I had been told that the car had gone through their shop and been thoroughly inspected yet the mechanic told me that the leak was a common one and just does not happen overnight. Obviously it had been leaking for a while before I bought it! I was also told that the car had been detailed but on inspecting the back seats I found crumbs coffee spills drips on the back of the seats and dust about an inch thick! Nice detailing job. The transmission repair cost $200 and I sent copies of the receipts to them. That was over two weeks ago and they haven't even contacted me in any way to let me know but they are going to do. Then 2 days after that the check engine light Came on! Obviously I will have to look to getting that fixed but I'm not going to waste my time trying to be treated fairly. When you're on a fixed income every dollar counts! You make your buying decision from here on out