Jaguar Land Rover Allentown

My Land Rover Discovery had nothing but trouble from the day I purchased it. Service ignored and/or dismissed my concerns until it stalled on a major highway. Six service visits (the last of which lasted over a month at a different dealership) later, the issue was discovered. Service team was really unresponsive, kept charging me for work that didn't fix the problem, and wouldn't offer a loaner car.

My 2010 Range Rover Sport arrived at Land Rover Allentown for service on May 11. I heard nothing for a week despite leaving voice messages and sending texts to the number the dealer suggested for the purpose. I finally spoke with the service manager on May 18, agreed on a course of action for the repairs, and he called on May 19 with information about the parts to be ordered. Since that time, I have left numerous messages, spoken with several ‘receptionists,’ and once reached the assistant service manager, who was abusive and failed to call back as he promised. The dealership has had my car for May 11 through June 17, thus far. They refuse to return calls and no one answers the phone except for the receptionist. I had one phone call initiated by the dealership in a month. Calls have not been returned, no texts have been answered, and any messages have either not been delivered or have been ignored. I finally spoke with the head of service on June 14. Little progress had been made, because the dealership had not followed through on its parts request. The head of service, Nate Francis, told me so when he checked; he said it was the next item on the parts department’s list. It is Friday June 17 as I write this and he did not returned my calls today. An assistant manager called after closing hours to tell me that the car would not be repaired on Monday. I was informed that the parts department would ‘reach out’ about the order which was supposed to have been delivered over a week ago. Of course, they cannot reach out until next week.

My 2010 Range Rover Sport arrived at Land Rover Allentown for service on May 11. I heard nothing for a week despite leaving voice messages and sending texts to the number the dealer suggested for the purpose. I finally spoke with the service manager on May 18, agreed on a course of action for the repairs, and he called on May 19 with information about the parts to be ordered. Since that time, I have left numerous messages, spoken with several ‘receptionists,’ and once reached the assistant service manager, who was abusive and failed to call back as he promised. The dealership has had my car for May 11 through June 17, thus far. They refuse to return calls and no one answers the phone except for the receptionist. I had one phone call initiated by the dealership in a month. Calls have not been returned, no texts have been answered, and any messages have either not been delivered or have been ignored. I finally spoke with the head of service on June 14. Little progress had been made, because the dealership had not followed through on its parts request. The head of service, Nate Francis, told me so when he checked; he said it was the next item on the parts department’s list. It is Friday June 17 as I write this and he did not returned my calls today. An assistant manager called after closing hours to tell me that the car would not be repaired on Monday. I was informed that the parts department would ‘reach out’ about the order which was supposed to have been delivered over a week ago. Of course, they cannot reach out until next week.