Jaguar Land Rover Allentown in Allentown including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

5254 W. Tilghman Street
Allentown, PA 18104

Get Directions
Visit Dealer Website

Sales: 877-236-6388

Used Cars: 610-365-1838

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 1:00pm

Reviews of Jaguar Land Rover Allentown

Overall Rating:

3.9 (out of 5)

64% recommend this dealer

11 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.5 (out of 5)

Poor Experience, Buy Somewhere Else

Reviewed by Nate from Allentown, PASeptember 11, 2020

Big fan of the Land Rover brand, but very disappointed with my experience and the service from Jaguar Land Rover of Allentown. Purchased a vehicle from them last year, but hoping to trade in the vehicle soon or explore if the dealership has any type of buy-back option. Highly recommend Land Rover, but would recommend shopping elsewhere. This dealership is focused on the sale, not the longterm relationship.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Nate, my name is Denny, the Internet Director for Bennett Auto Group. I am reaching out to find out some details on what transpired since I cant find a record of your visit with our sales department. Please contact me at dcastellaneta@bennettcars.com or call me at (610) 841-5729. Our goal is 100% customer satisfaction. We're not quite there yet, but hopefully we will be very soon.

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

2.3 (out of 5)

F-Pace Failure

Reviewed by Cj2020 from Clarks Summit,PaMay 27, 2020

Chris in sales was great to work with, no complaints there what so ever. Now the service department needs a change in leadership. Very unorganized. Everytime I have service done there I cringe. There's always an issue, from waiting over a week for a call back, to an E-ZPass violation, to driving there to get my car from an hour away and no one is there and my keys aren't left in it. Unfortunately, there isn't anywhere else to go for service. I will be getting rid of this car in the near future so that I don't have to deal with the headaches and aggravation of dealing with their service department.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We have a new Service Director, Mike Schnur. We would be extremely grateful if you could contact Mike @(610) 841-5725 or mschnur@bennettcars.com. We want you to be comfortable with our service department and I feel you'd be very satisfied by our recent changes. He would reach out to you, but these reviews do not include contact info.

Overall Facilities N/A

Customer Service 1

Buying Process 5

Quality of Repair 2

Maximum rating = 5

1.0 (out of 5)

No customer service

Reviewed by John from Gettysburg paMarch 21, 2020

3/20/2020 I bought a used vehicle from them. 3 days after getting the vehicle it's sprung a transmission oil leak. I called them to see what they could do for me. I was told they would make some kind of decision and then let me know. Over a week went by and I heard nothing. Finally called them and was told if I bring the car in they will take a look at it, not stand by it or fix it but look at it! My wife and I are both senior citizens and are somewhat handicapped. We live approximately 2 1/2 hours from the dealership. My wife and I have a hard time traveling distances and I tried to explain that. I was told to take it to a reputable mechanic and get it fixed and then they would take care of it which I did. I had been told that the car had gone through their shop and been thoroughly inspected yet the mechanic told me that the leak was a common one and just does not happen overnight. Obviously it had been leaking for a while before I bought it! I was also told that the car had been detailed but on inspecting the back seats I found crumbs coffee spills drips on the back of the seats and dust about an inch thick! Nice detailing job. The transmission repair cost $200 and I sent copies of the receipts to them. That was over two weeks ago and they haven't even contacted me in any way to let me know but they are going to do. Then 2 days after that the check engine light Came on! Obviously I will have to look to getting that fixed but I'm not going to waste my time trying to be treated fairly. When you're on a fixed income every dollar counts! You make your buying decision from here on out

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Jaguar Land Rover Allentown

At Jaguar Land Rover Allentown we offer new Jaguar and Land Rover vehicles in Allentown along with Certified and Pre=Owned cars trucks and SUVs by top manufacturers. Our Brand Specialists will help you find that new or used car you have been searching for in Allentown. For years our financial staff at Jaguar Land Rover Allentown has offered expert advice for those seeking a great Jaguar and Land Rover car loan or lease. Our service doesn't stop there. Allentown customers can come in and take advantage of our knowledgeable Jaguar and Land Rover vehicle repair technicians and a fully-stocked inventory of Jaguar and Land Rover car parts.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top