Jaguar Land Rover White Plains in Elmsford including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

295 E Main St
Elmsford, NY 10523

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Sales: 888-764-0357

Used Cars: 855-550-8007

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 2:00pm

Reviews of Jaguar Land Rover White Plains

Overall Rating:

4.4 (out of 5)

87% recommend this dealer

109 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

HORRIBLE service center experience

Reviewed by Zac P from Tarrytown NYSeptember 06, 2021

HORRIBLE customer service and a complete lack of respect from the service department at Land Rover White Plains. I booked a service appointment 5 weeks in advance which was the first date a loaner car would be available for my appointment.  The day before my appointment I send a message asking what types of loaners are available, as I want to try out a new model that I am also considering buying.  First, the service rep lies and says that I never requested a loaner.  After showing her very clear email confirmation that I did, she backtracks and says that they don't have any available and I will have to wait 6 weeks for a new appointment.  After I tell her that is unacceptable, she gets the service manager on the line who apologizes and specifically promises to call me the next morning to figure out a sooner date. The next morning... no call.  I call and leave a message... no call back.  It is now two weeks later and I have texted or called and left messages on FOUR separate days, each time being told that the manager will call me back right away.  And I still haven't heard anything. The last message I left, I said: "It's my first time coming to this location and I am very disappointed with the lack of respect and the fact that I am being completely ignored.  Please have someone get back to me so we can figure out a date to reschedule."  And still no call back. Just shocking to me that this location can operate with such complete disrespect for its customers.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Zac, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (914) 614-7805 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.4 (out of 5)

2021 F-Pace has audio issues

Reviewed by James De Alto from Briarcliff Manor, NYJune 21, 2021

I leased a new 2021 F-Pace. Car was ready when I picked it up. My salesman, George, was great. The first night I had the car, the audio system crashed and all radio and satellite stations had static. The Bluetooth phone was inaudible. Unfortunately the service dept. was closed for the evening. The following day, the audio system was working again. A day later the system crashed again. I made a service appointment, got a loaner car. When I picked up my car, I was told that a bulletin was released by Jaguar to upgrade the system, and that I received an upgrade. I took the car home and the system crashed again. I made another appointment and dropped the car off on Monday, June 14. My car was in the shop for 4 days. I picked the car up on Thursday evening at 6pm. I was told, the program was reinstalled and tested. Saturday June 19th, the system crashed again. I have to make another appointment.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 4

Customer Service 2

Buying Process 4

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

White Plains Jaguar / Great Franchise

Reviewed by Jim Grant from Cos Cob, CTJune 04, 2021

White Plains Jaguar has been my Jaguar franchise for over 10 years. They have done many major repairs on my XK8. I wouldn't go anywhere else. I am always treated with friendly service and have driven some very fancy loaners (Jaguars and Range Rovers - a cool side benefit). Just walking around the showroom is a treat!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Jim, thank you so much for your positive comments about Jaguar White Plains! Please let us know if there is anything else we can do for you; we are more than happy to help!

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Jaguar Land Rover White Plains

We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

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