Jaguar Land Rover White Plains

HORRIBLE customer service and a complete lack of respect from the service department at Land Rover White Plains. I booked a service appointment 5 weeks in advance which was the first date a loaner car would be available for my appointment.  The day before my appointment I send a message asking what types of loaners are available, as I want to try out a new model that I am also considering buying.  First, the service rep lies and says that I never requested a loaner.  After showing her very clear email confirmation that I did, she backtracks and says that they don't have any available and I will have to wait 6 weeks for a new appointment.  After I tell her that is unacceptable, she gets the service manager on the line who apologizes and specifically promises to call me the next morning to figure out a sooner date. The next morning... no call.  I call and leave a message... no call back.  It is now two weeks later and I have texted or called and left messages on FOUR separate days, each time being told that the manager will call me back right away.  And I still haven't heard anything. The last message I left, I said: "It's my first time coming to this location and I am very disappointed with the lack of respect and the fact that I am being completely ignored.  Please have someone get back to me so we can figure out a date to reschedule."  And still no call back. Just shocking to me that this location can operate with such complete disrespect for its customers.

I leased a new 2021 F-Pace. Car was ready when I picked it up. My salesman, George, was great. The first night I had the car, the audio system crashed and all radio and satellite stations had static. The Bluetooth phone was inaudible. Unfortunately the service dept. was closed for the evening. The following day, the audio system was working again. A day later the system crashed again. I made a service appointment, got a loaner car. When I picked up my car, I was told that a bulletin was released by Jaguar to upgrade the system, and that I received an upgrade. I took the car home and the system crashed again. I made another appointment and dropped the car off on Monday, June 14. My car was in the shop for 4 days. I picked the car up on Thursday evening at 6pm. I was told, the program was reinstalled and tested. Saturday June 19th, the system crashed again. I have to make another appointment.

White Plains Jaguar has been my Jaguar franchise for over 10 years. They have done many major repairs on my XK8. I wouldn't go anywhere else. I am always treated with friendly service and have driven some very fancy loaners (Jaguars and Range Rovers - a cool side benefit). Just walking around the showroom is a treat!