Terrible
Reviewed by E.B.
in Hoboken, NJ
December 15, 2020
Purchased a CPO RRS only to find out the occasional shimmying was due to a bent control arm, which cost me over 1K out of pocket. My sales rep kept assuring me this was the dynamic suspension kicking in. No way in xxxx this vehicle was "inspected" or "certified". Total fraud.
****
12/15/20 update:
Just picked up my RR from JLR Parsippany where they had to replace bottom seat leather as it was all separating. SA told me this was a "good will" gesture as car is not fully covered under the Certified plan.
Guess what? Greg told me this was BUMPER-TO-BUMPER warranty until 10/28/2022. which is an outright lie.
It's so bad at that dealership, that I had an unpleasant interaction with some dude named AK. I saved all the texts. He basically said I am an outlier with driving a xxx Land Rover. In fact, it's so out of the ordinary, he's been driving them since 1999 with zero issues. LOL ok, bro.
These guys are xxxxxxxx.
Should be investigated by the BBB or by Jag corp.
Reviewed by Daniel Vasapollo
in West Depford Nj
October 16, 2020
I have no idea how this place is considered a legitimate business. I scheduled an appointment to have my car looked at for a minor scraping sound coming from the front. The service representative neglected to inform me that it's a 250$ fee (pre taxes)literally just for the car to be looked at/see what's wrong with it. She told me this upon my arrival which makes it seem deliberate, full well knowing that when you arrive with an issue with your car you will be hesitant to drive it again to somewhere else. This is a disgusting practice and should be brought to the attention of corporate or someone very high up in the company, it is not only a disgrace to the company but it gives it a bad reputation as well. The 250$ is non-refundable and is not voided whether you decide to have the car worked on or not. On top of this, a loaner car wasn't even available. So you have to pay 250$ to drop your car off and they can't guarantee a loaner unless you wait another week until one is available. On the phone I was also guaranteed that the car would be looked at that day if I had an appointment, once again upon arrival this was an issue. The service rep told me they would probably get to it that day but there was no guarantee. Well they did get to it, it turns out the car needs front brake pads. The service rep was insistent that the car required a rotor as well even though I had the rotors looked at recently, I fully knew of the brake pads but the rotor being brought to attention is nothing more than prying for as much money as possible, once again disgusting. I told them I would take the car somewhere else because the estimate for two brake pads would be over 700$, not including the 250$ fee. So it would have been over 1000$ for two front brake pads. I was obviously irate when I was informed that the now with taxes 278.40$ fee was truly non-negotiable, I paid after asking to speak to a manager about this, which they were very hesitant to give a name. Instead, the front desk woman called the service rep who told me that I signed the contract and it was non-negotiable. After paying and reviewing the invoice I saw what a 278.40$ inspection is at Jaguar Cherry Hill. The invoice states that they test drove the vehicle, heard the noise, inspected the suspension and undertrays, the removed the wheels. After that they noticed that the brake pad was worn. That is the extent of a 278.40$ inspection at Jaguar Cherry Hill. I have taken my car the Jaguar dealerships in South Carolina and Florida, both which have dealerships much nicer and far less "shady" if you will. In fact, they even offered loaner cars and charged ALMOST HALF of what Cherry Hill charges to check the car. And what's worse is that those dealerships will WAIVE THE FEE if the work needed on the car is followed through with. What gives Jaguar Cherry Hill the right to charge almost double what other dealerships charge, and make it non-refundable and non-waivable? They can't even offer a loaner car, let alone provide informative and professional service. This is not just the most crooked and shady "dealership" I've ever been to in my life, but mechanic as well. I would trust taking my car to an unknown mechanic down the street in a heartbeat before even considering taking a car to this place ever again. What they do is malicious and planned out, prying on individuals who are in an unfortunate situation, specifically by leaving out what is clearly crucial information and even lying to their customers. This location is a scam and if you take your car their or do business with them I feel sorry for you, DO NOT, I repeat, DO NOT do business with these people. It is the slimiest "business" I have ever had the misfortune of dealing with in my entire life. It takes a lot for me to want to write a review, good or bad, but this was needed. Take this as a warning, they will lie to you, they will scam you, they do not care about you or anything that is morally correct. P.S. Half of staff mask-less.
Range Rover cherry hill
Reviewed by Christopher Silva
in Manahawkin,NJ
June 20, 2020
The service woman at the desk went out of her way to make me feel comfortable especially with this virus going on. Very accommodating and professional
