Jaguar Land Rover Cherry Hill

Initially, I was going to keep quiet but having to now pay approximately $11k for parts and labor to my 2013 range rover within 5 months, is outright thievery. Please review my previous invoices, over the past year and a half and you will know that I have spent close to 15K, give or take, between 2 range rovers. I had a 2012 and now a 2013 range rover. In or about December 2021, I had my 2013 Range Rover serviced by Cherry Hill Land Rover less than six months ago in December 2021. I met with Loraine (Service Advisor) to report and discuss the irritating whistling noises & major dust on my front wheels and recall that ended up costing me approximately $4k (including replacing rotors, brakes, oil change, et) believing those items would correct the reported issues, which was less than six months ago. A week later, I called Loraine back to report that all the money I paid DID NOT ADDRESS THE INITIAL REPORTED ISSUES. Also, I was told the parts to service the recall were not available. In addition, I want to bring to your attention that each time I brought my car to be serviced, it was stated on the invoice that a multi-point inspection/thorough vehicle "health check" was completed. My service charges for this vehicle service are now estimated to be over $17K, to include an estimate of $10K+ for timing/belt replacement, Why?, Why?, Why? I need someone to answer: 1. Why this wasn't acknowledged and communicated to me during my last service visit in December 2021? 2. How was this/all these issues missed when I just had a multipoint inspection ~5 months ago? It's obvious, I'm being slighted as Due diligence was not thoroughly assessed with prior multi-point/health checks. I was never advised previously about all of these new issues (unrelated to my initial reported issues). All of these major issues did not just occur in 5 months.... After repeatedly questioning Loraine to gain better understanding of the charges and service needed, I discussed with her that I was being controlled/bullied to pay all these charges because I'm not advised properly or in a timely manner. Now my trust is null and void. It's common sense for me to question the feasibility of the exuberant charges related to the value of the car. I initiated the conversation with Loraine and asked to speak with someone who can tell me the value of the car and whether or not paying all of these costs made sense, which I was NOT advised by Loraine prior to any work performed and had approved the $4K+ charges. Loraine stated that I would receive a call back from Christian, only to receive a call from Jean Hall. Jean Hall stated that if I traded-in my car, Land Rover would only pay me ~4K/the cost of the charges at that time. I am APPALLED and STRESSED OUT AS I WOULD NOT HAVE SPENT ALL OF THIS MONEY/APPROVED ALL OF THOSE CHARGES IF I WOULD HAVE KNOWN THIS! In addition, during my conversation with Jean, Jean was not made aware of the newer/recent ~3k+ charge for the radiator. This is TOTALLY UNFAIR TREATMENT!! Timing is of the essence. Each time I attempt to speak with Loraine prior to approving charges, I've gotten the run around and had to call the front desk to find her. Now, I question whether this is intentional because I know that timing is key between approving the charges while the car is being serviced. I'm never given the opportunity to discuss the reasons for the costs prior to approving the charges. Just when I thought I had approved the charges, I'm hit with another estimate of 3k+ for complete replacement of my radiator. Are you kidding me?..why wasn't this brought to my attention prior to me paying for the other charges? Again, I'm being forced to pay because this is another major issue. I ask Loraine if this could be repaired (like all of the other charges) instead of replaced and she told me "no" I'M REQUESTING & Escalating this issue for further investigation and request a detailed explanation in your response as to: 1. why I've been treated unfairly by Land Rover service advisor/employee, who did not perform their due diligence of explaining the costs Upfront in comparison to value of the vehicle, and in my favor as a loyal Land Rover customer, to ensure that I'm not overpaying costly\/exuberant charges every service visit and still not determine the reason for my visit? 2. I am asking that my history of payments be reviewed and I be credited for any erroneous charges. Again, I welcome a detailed written response of how my issues (including but not limited to, refunds, additional service) can be addressed and reconciled immediately. Thank You, Best Regards, -- Felicia Arnold-Carter

Shopped online for new defender 90. OUTRAGEOUS added dealer mark-up Its the same LAND ROVER OUTRAGEOUS markups from east coast to the west coast and every dealership in between.

If Anyone is looking for a range rover go see Jimmy H. Very helpful and pleasant.