Volkswagen, Audi and Jaguar
New Car Dealership in Jackson, MS
Overall Rating
3.8/5
Read dealer reviews
While our home and hearth here at Ritchey Automotive may be firmly rooted in Jackson, MS, we've had the pleasure of doing business with drivers from all corners of Mississippi. In fact, one of the primary reasons drivers from all over Ridgeland, Brandon, and even Madison, MS shop with us year after year is the fact that we make shopping for a car so easy. From the moment you set foot on our showroom floor, our friendly sales staff with be there to guide you, not rush you, to the car of your dreams. And with a compelling array of financing options, you're almost certain to find a lease or car loan solution that perfectly aligns with your financial plans when you shop with Ritchey Automotive.
Need service for your new Volkswagen or Audi?
Ritchey Automotive's Volkswagen-trained mechanics can help.
Ritchey Automotive Reviews
Overall Rating
3.8/5
25 out of 33 people recommended this dealer
Overall Facilities:
4.3/5
Car not fixed
Reviewed by Patrick Williams
in Russellville
January 16, 2021
I had to have my 2015 Passat TDI towed to Ritchey Jackson VW in December 2020. It would not start even when attempting to jumpstart the car. Troubleshooting resulted in the starter being changed out and the car started afterwards. I live in Russellville, Arkansas and drove back to Jackson to trailer the car home.
On new years eve 2020 the car exhibited the exact same symptoms as before - everything electronic worked but, when the key was taken to start there was no response. I had the car towed to my home and took it apart, pulled the starter - thinking it must be infant mortality of the starter but, it tested just fine on the garage floor. I put the starter back in and had my wife take the key to start and i saw sparking where one of the ground cables attaches to the body of the car. Upon investigation in found the bolt was very loose (as in 3-4 full rotations loose). I removed the bolt, cleaned the area and reinstalled it tight. Reassembled the car and all fixed and the car started right up. I'm not sure how long this has been like this but, the glo plugs charge quicker, the starter turns the engine over faster, and the ESC error i was getting after getting the car back from their shop is fixed. Basically after the car was started it had several dash warning lights illuminated and they would clear in an few minutes of driving - this is after i got my car back home from their shop. My guess is that this was the original problem and over time the bolt simply worked itself looser.
Curious part about this is that the ground wire does not need to be detached to change the starter. Either it was the original cause or someone put a bunch of loose debris - grass/dirt around the ground then forgot to tighten it back up after troubleshooting.
Bottom line is to be careful when having a vehicle 'fixed' here. You may be stranded again later due to the same problem plus the original 'fix' was $866, pretty steep for ending up stranded and having to be towed for the exact same issue.
Terrible experience
Reviewed by M Myers
in Jackson, Ms
December 16, 2020
BE CAUTIOUS! THEY SALE LEMONS!!
We've had our Infiniti QX 80 for right at 6 months and it has already broke down and we have to pay for maintenance and continue to make payments! Then when I called they say due to it already had 120 miles you never know what could go on!. I'm like, why say this now since we've purchased and not before hand(Scheming Salesmanship)!!! But why even put vehicles on the lot that you know this could happen! Wants too much for down payment and the vehicle after financing!! People works to hard to just give away money and put them in a bigger whole than where they started. So not pleased nor satisfied and wouldn't recommend to ANYONE!!.
Need 3rd row seat
Reviewed by ANGELA FOSTER
in PEARL, MS
July 27, 2020
I purchased a used Jeep Latitude in 2017 and I felt like they rolled out the red carpet for me. The process was smoother and the people were great, especially Joe Usry and Carolyn Snow was so professional, kind. Gracious and went above and beyond to take care of me
