Ritchey Automotive

I had been looking everywhere for a certain Audi A6 with the peanut butter interior. I went to Ritchey Audi Auto and meet Gray the sales man I looked around and he almost talked me into a 2016 Audi A4 but that wasn't really what I wanted. I described to him what I was looking for and he told me he would be on the look out he took my info. While time passing I went to Texas, Louisiana and Alabama for the rite Audi. Two weeks later Mr. Gary called me he said in a text I found your dream car I told him he didn't he send me a picture of it and I called my boyfriend and told him we have go to Jackson. But when we went Gary was gone so we talk to Chad he was NOT a good sales man and after talking to him WE DIDN'T WANT TO DO BUSSINESS THERE. I text Gary and thanked him but I explain how Chad acted with us and he asked me to give him a day to see how he could make things better. When I say Gary went all out for me made me really want to do business with him it was very rewarding. I even had to chance to meet the district manger Mr. Dee he was nice and very friendly made me feel like I made the right choice. I explain to them this was my PUSH gift meaning I'm a single parent and my last child was graduating in May and AUDI A6 was my dream car. So I was able to get it I thank you so much Gary and Mr. Dee I love my Audi A6 2019....

I spent the day remotely dealing with the salesman. We finally came to agree on the deal and verbally confirmed the sale. While waiting on the paperwork I called back to ask another question and the salesman who was very helpful during the process told me his sales manager sold the car to someone else! Obviously not a company that stands by their word or reputation!

I had to have my 2015 Passat TDI towed to Ritchey Jackson VW in December 2020. It would not start even when attempting to jumpstart the car. Troubleshooting resulted in the starter being changed out and the car started afterwards. I live in Russellville, Arkansas and drove back to Jackson to trailer the car home. On new years eve 2020 the car exhibited the exact same symptoms as before - everything electronic worked but, when the key was taken to start there was no response. I had the car towed to my home and took it apart, pulled the starter - thinking it must be infant mortality of the starter but, it tested just fine on the garage floor. I put the starter back in and had my wife take the key to start and i saw sparking where one of the ground cables attaches to the body of the car. Upon investigation in found the bolt was very loose (as in 3-4 full rotations loose). I removed the bolt, cleaned the area and reinstalled it tight. Reassembled the car and all fixed and the car started right up. I'm not sure how long this has been like this but, the glo plugs charge quicker, the starter turns the engine over faster, and the ESC error i was getting after getting the car back from their shop is fixed. Basically after the car was started it had several dash warning lights illuminated and they would clear in an few minutes of driving - this is after i got my car back home from their shop. My guess is that this was the original problem and over time the bolt simply worked itself looser. Curious part about this is that the ground wire does not need to be detached to change the starter. Either it was the original cause or someone put a bunch of loose debris - grass/dirt around the ground then forgot to tighten it back up after troubleshooting. Bottom line is to be careful when having a vehicle 'fixed' here. You may be stranded again later due to the same problem plus the original 'fix' was $866, pretty steep for ending up stranded and having to be towed for the exact same issue.