Jaguar Land Rover Troy in Troy including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

1815 Maplelawn
Troy, MI 48084

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Sales: 877-885-9351

Used Cars: 877-886-4464

Reviews of Jaguar Land Rover Troy

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Overall Rating:

3 (out of 5)

1 out of 2 people said they would recommend this dealer

1 (out of 5)

Poor Service

Reviewed by Tammy Koester in GoodrichDecember 10, 2019

Purchased my Range Rover SS in December of 2017. I live 45 minutes north and was concerned about maintenance on the vehicle. I was repeatedly reassured by my salesperson James, that it wasn't an issue at all, that the dealership would come to my office, pick up my car and provide a loaner. Each time I have tried to schedule an oil change or have had an issue with my vehicle I have waited MONTHS! I called on October 2nd to schedule service I was told they couldn't come get the car until November 14th. On that day I recieved a call that the weather was bad and that they could reschedule for the next Tuesday. Next Tuesday the 19th no call no show. I called and was told they would pick it up Thursday, again no call no show. I had my husband call and Don stated that they just didn't have any rentals available. It is now December 10th, 10 WEEKS after my first request for service. This is the first negative review I have ever taken the time to write. The service at Jaguar Land Rover Troy is the worst I have ever experienced.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Range Rover Outstanding

Reviewed by J Pully in Redford MIMarch 24, 2019

A first time customer I was blown away by the expertise and full detail of knowledge and feedback of all my concerns. I will shope again in the future

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

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