25245 Meadowbrook Road
Novi, MI 48375

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Sales: 248-474-9900

Used Cars: 248-474-9900

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 2:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat Closed

Reviews of Jaguar Land Rover Novi

Overall Rating:

3.8 (out of 5)

83% recommend this dealer

205 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

The parts team really goes out of their way to provide

Reviewed by Lisa C. from Birmingham, MIJanuary 10, 2024

The parts team really goes out of their way to provide excellent customer service. Chris and Jay are excellent examples, they both are knowledgeable and courteous and provide exceptional service to their customers.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

I just got home from buying my 2024 Land Rover Defender.

Reviewed by SamLaM33November 14, 2023

I just got home from buying my 2024 Land Rover Defender. It’s gorgeous. Just as important to me was the amazing service I received from Lenore again. She is the reason I keep coming back to buy cars from here. Amazing customer service and a great person. I really appreciate her going the extra mile always. Today, Robbie was also great and a big help. Big shout outs to both!! Lenore…I’ll see you again in a few years!!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Sam, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Land Rover Novi. Please feel free to contact us if you have any questions on your new purchase. Sincerely, Tony Malouf, Sales Manager 248-426-3603 tmalouf@foxmotors.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I responded to a vehicle they advertised online.

Reviewed by anonymousOctober 14, 2023

I responded to a vehicle they advertised online. The response to my email was pretty prompt. We agreed that I would come the next morning between 9:30 and noon. When I arrived the next morning, there was trouble locating the car. After many minutes it was determined that the car was in the repair area being "certified for sale". I was able to look at it, and they did put the hoist down (but did not take it off the hoist), and I was able to sit in it, but that's all. I drove nearly an hour to get there. Very disappointed by the lack of communication from the person I emailed with to the rest of the team.

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for your feedback, anonymous. Here at Jaguar of Novi, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Tony Cross, Sales Manager, 248-426-3614, tcross@foxmotors.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Jaguar Land Rover Novi

Buying a new or used car should be fun. Seriously. Which is why Fox Motors makes the experience a remarkable one. When we first opened our doors in 2000, we didn't just join the car dealership industry. We reinvented it. And we did so in an environment where customers and their needs come first. Where we prove daily that customer service is alive and well. And where our employees are proud to say they work. We created a dealer network that ensures you'll find the ideal vehicle for your needs. And we make sure you're happy with your first experience with us, because we don't want it to be your last experience with us.

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