Jaguar Land Rover Annapolis

I called the dealership after researching online for a specific vehicle which I found advertised on their website. The website only listed the details but no pictures. I asked for a Sale Associate and was transferred to Kelly who graciously attempted to FaceTime with me so I could immediately see the vehicle. But as with all technology sometimes when you really need it, it fails. Kelly was not deterred, she enlisted the help of Travis (the world’s best finance manager) to use his iPhone and so my wonderful car buying experience began. The crew at Land Rover/Jaguar Annapolis work as one harmonious team. Making sure every customer receives exceptional service while supporting each other to make the deal a success. I cannot thank you guys enough for your friendliness, financing assistance, and providing the best customer service from start to finish. Note: Sol is the secret sauce to the magic that happens there.

I'm very dissatisfied with the level of professionalism from the general manager. The general manager got involved with my deal, and he would not be able to negotiate a deal since the dealership had to make a crazy deal with the previous owner of the vehicle. What gets under my skin is that you blatantly said that this previous customer purchased vehicles from you before from other places you have worked. The bottom line is if you can make a deal for one customer, this should be done for ALL of your customers.

I would like to first off by saying how happy I am with my 2016 Passat I purchased from here and the great deal I got. This all was not possible without my sales lady, Kelley. She was simply amazing! Her friendliness, personality, knowledge and professionalism is what got me to come here to buy a car. I had many options of cars around the area to choose from but out of all the dealers I spoke with, I could tell off the bat that Kelly was shooting straight forward with me and truly wanted only the best deal for me and for me to be happy with no buyers remorse. The hospitality I received from every team member at the dealer was outstanding! I felt like I was at a country club. I want to truly thank everybody there especially Kelley. I appreciate everything you did for me and I will let all my friends and family know how outstanding my service was from you and the team at Land Rover of Annapolis. Thanks again, God bless and much success on the new year! Chuck G.