Jaguar Land Rover Annapolis in Annapolis including address, phone, dealer reviews, directions, a map, inventory and more

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101 Ferguson Rd
Annapolis, MD 21409

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Jaguar Land Rover Annapolis

Overall Rating:

4.4 (out of 5)

87% recommend this dealer

15 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Couldn't have asked for a better buying experience

Reviewed by KMS from Bowie, MDJune 08, 2021

I called the dealership after researching online for a specific vehicle which I found advertised on their website. The website only listed the details but no pictures. I asked for a Sale Associate and was transferred to Kelly who graciously attempted to FaceTime with me so I could immediately see the vehicle. But as with all technology sometimes when you really need it, it fails. Kelly was not deterred, she enlisted the help of Travis (the world’s best finance manager) to use his iPhone and so my wonderful car buying experience began. The crew at Land Rover/Jaguar Annapolis work as one harmonious team. Making sure every customer receives exceptional service while supporting each other to make the deal a success. I cannot thank you guys enough for your friendliness, financing assistance, and providing the best customer service from start to finish. Note: Sol is the secret sauce to the magic that happens there.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for sharing your feedback. Our team at Land Rover Annapolis is dedicated to making every experience as wonderful as yours! We hope you are enjoying your new car and do not hesitate to reach out if there's anything else we can do for you.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Horrible

Reviewed by Joshua J from Bowie,MDMay 11, 2021

I'm very dissatisfied with the level of professionalism from the general manager. The general manager got involved with my deal, and he would not be able to negotiate a deal since the dealership had to make a crazy deal with the previous owner of the vehicle. What gets under my skin is that you blatantly said that this previous customer purchased vehicles from you before from other places you have worked. The bottom line is if you can make a deal for one customer, this should be done for ALL of your customers.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Customer Service, friendliness, value, hospitality

Reviewed by Chuck G. friend of Bill W. from Annapolis, MDJanuary 07, 2021

I would like to first off by saying how happy I am with my 2016 Passat I purchased from here and the great deal I got. This all was not possible without my sales lady, Kelley. She was simply amazing! Her friendliness, personality, knowledge and professionalism is what got me to come here to buy a car. I had many options of cars around the area to choose from but out of all the dealers I spoke with, I could tell off the bat that Kelly was shooting straight forward with me and truly wanted only the best deal for me and for me to be happy with no buyers remorse. The hospitality I received from every team member at the dealer was outstanding! I felt like I was at a country club. I want to truly thank everybody there especially Kelley. I appreciate everything you did for me and I will let all my friends and family know how outstanding my service was from you and the team at Land Rover of Annapolis. Thanks again, God bless and much success on the new year! Chuck G.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Chuck- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're thrilled to hear Kelley went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your brand new ride! We greatly appreciate your positive feedback, and we look forward to taking care of any of your auto needs in the future.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Jaguar Land Rover Annapolis

For drivers who want a vehicle that delivers groundbreaking off-road performance capabilities world-class luxury and sophistication that rivals the most elite vehicles around the Land Rover SUVs at Land Rover Annapolis are a must-see. We?ve made it our business to provide clients with a vast inventory of vehicles?which also include hand-selected and exclusive pre-owned models?along with a dealership experience that?s unbeatable in the area.

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