1330 E Bert Kouns Industrial Loop
Shreveport, LA 71105
Sales Department
| Sun | Closed |
| Mon | 8:00am – 7:00pm |
| Tue | 8:00am – 7:00pm |
| Wed | 8:00am – 7:00pm |
| Thu | 8:00am – 7:00pm |
| Fri | 8:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Shreveport, LA that carry Mercedes-Benz, Volvo, Jaguar, Land Rover
Showing the most recent reviews from Cars.com and DealerRater.
This Dealership has the worst customer service ever!
This Dealership has the worst customer service ever!!! I purchased two new tires from them for 800. Less than 5 months later 8000 miles I had a blow out and wires hanging out if both new tires. Mercedes would not honor the tire warranty even tho continental was going go pro rate them for me. Mercedes’ disposed of my tires so therefore nothing could be done but purchase two more new tires at 800 dollars agsin
Dealer Response
Thank you for your feedback. I apologize that your visit was anything but 5 stars. Please give me a call at 318-383-4541 so we can make things right. Jamaal Clark Service Manager Mercedes-Benz of Shreveport 318-383-4541
Maximum rating = 5
First, I had an SUV I was going to sign paperwork on and
First, I had an SUV I was going to sign paperwork on and they sold it to another person. Then I get a car that was sold as a certified pre-owned vehicle, but they forgot to actually put it through the service department to ensure that it was properly certified. I had to put it in the shop to get a new front A-arm and tires. Now it takes two days to fix a nail in my tire. The list will can go on. Do not do business with this company.
Dealer Response
I apologize that your experiences with your recent visits have been anything but satisfactory. Can you please contact me at sonny@group1auto.com so I can make this right? Sonny Ragbir General Manager sragbir@group1auto.com
Maximum rating = 5
Service is the worst I have ever experienced.
Service is the worst I have ever experienced. Workers are inexperienced and arrogant. I was given a 9:30 a.m. appointment for one tire to be replaced and was told it would take 1- 2 hours. By 2 p.m. I had not been called to let me know my vehicle was ready. I went there and the tire still had not been put on. There is no hospitality extended there at all. MB USA must not know the conditions at the Shreveport dealership. If they did, I believe they would have this one shut down.
Dealer Response
Thank you for your feedback. I apologize that your recent service visit was anything but satisfactory. After reviewing your situation, we want to make things right. I would like to offer you something for your inconvenience along with resolve your tire replacement. Please give me a call at sragbir@group1auto.com so we can make things right. Sonny Ragbir General Manager
Maximum rating = 5
Holmes European Motors - an Authorized Mercedes-Benz Dealer and proud to be part of the Holmes Auto Group is located in the heart of Shreveport and serving Minden Haughton Ruston plus all the way to El Dorado AR and Marshall TX. Whether you're visiting to search for your next Mercedes-Benz or contacting our Mercedes-Benz Service Department we hope to help. Contact us online or visit us at 1330 East Bert Kouns Ind. Loop.
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