Jaguar of Louisville in Louisville including address, phone, dealer reviews, directions, a map, inventory and more

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4700 Bowling Blvd
Louisville, KY 40207

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of Jaguar of Louisville

Overall Rating:

4 (out of 5)

72% recommend this dealer

18 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Dishonest and awful customer care!!

Reviewed by Natalya Grabova from Louisville, KentuckyMay 26, 2020

My family and I were looking at some cars and we decided to purchase a 2019 Jaguar at Jaguar Louisville (Bluegrass Auto). After hours of searching for a car with our family, we sat down with our saleswoman and went through a discussion of financial arrangements and came to an agreement and signed a deal. But the financial manager came up to us afterward and told us something COMPLETELY different. We were in disbelief that the dealership would change the agreement after our family signed and that we were informed of it after the deal was made. We are furious that such a thing would happen, and we would like to inform all customers and staff of this. Such an experience left not only us, but our youngest son enraged that we were cheated and lied to. We are sorry that our son was exposed to these unfortunate people and that he experienced such a regrettable event. After a restless day, we left the dealership without a car and only with disappointment with their customer service and their treatment towards us. All-in-all, TERRIBLE SERVICE AND SHOCKING CUSTOMER CARE!!!!!!!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi Natalya Grabova, thank you for communicating your recent experience. We are disappointed you felt misled. We apologize. Unfortunately we made an honest mistake. The pandemic caused a staff shortage resulting in our desk manager to be unavailable at your initial visit. Thank you for your understa nding. I am pleased we reconciled our differences reaching terms allowing you to obtain the Jaguar and become a valued client of our dealership

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Service desk staff is laughable

Reviewed by 17XJOwner from Louisville, KYJanuary 08, 2019

I understand that the service and repair of vehicles are the bread and butter of a high end dealership, and I did not purchase my Jaguar expecting anything to be cheap. When I ask for a specific repair to be done, I do not need to be constantly reminded that this dealership charges so much per hour in a condescending tone. The service desk needs to understand that they are not aloof or entitled in some mysterious way because of the sign on the building. The drive to Cincinnati is a better use of my time than listening to one more word from that desk.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Horrible customer service

Reviewed by Derrick from Louisville, KYMarch 16, 2018

If you desire nonexistent customer service, this dealership is for you! We test drove a Jaguar F pace S with a salesman named Jim. Perhaps during the entire test drive the salesman said all of five words. He could not be bothered to tell us anything about the car and acted as if we were a nuisance rather than a potential buyer. We reached out to him by email roughly one day later, yet he could not be bothered to email use back. Therefore, we reached out to another salesman who failed to reply to our email. We later reached out to the sales manager who also to this day has never replied. It appears that this dealership has zero desire to actually make a sale. We ended up having an F pace from the Louisville lot sent to the Cincinnati lot where we purchased it. If you desire to purchase a jaguar I highly recommend making the drive to Cincinnati as everyone there was more than willing to work with us. Avoid the annoyance and lack of customer service at the Louisville dealership and save yourself the frustration.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Jaguar of Louisville

Welcome to Jaguar Louisville where we strive to make your purchase or lease a pleasant and rewarding experience. For over 11 years we have supplied our Kentuckiana customers with the Jaguar of their dreams. Our certified sales staff highly trained service technicians and an ongoing commitment to customer care all set us apart from the crowd. We encourage you to take the time to browse our inventory request more information set up a test drive or inquire about our complete and comprehensive financial packages. If you have any questions please feel free to contact us at 502-895-2451. We look forward to meeting you in person!

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