Jaguar, Land Rover of Wichita

I had stopped at the dealership to look at a 2017 Jaguar F-Type. I don't make it to Wichita often and live about 25 minutes away. None of their staff greeted me nor seemed interested in helping me. After watching several other customers get helped, I left. I inquired online about scheduling a test drive at my location but they said it was too far away. When I explained my circumstances of having stopped before and not being helped they were courteous but not accommodating, still not willing to bring the vehicle to me. They told me to stop in for a test drive, which I had previously tried to do without success. I asked them if I'd be able to drive it to my location and they again said it was too far. I'm worried about clearance issues into my driveway. I took it all as a sign that I didn't need this car or to work with this dealership. The actual facility was clean and had an ample supply of very nice vehicles.

They advertising virtual visits but this was not the case. Did nothing to earn my business based on the ad on here. This is my 3rd NON Customer Service experience I have had with Walsher. I take my Benz, Lexus and Land Rover to local mechanics now . I was looking to upgrade but will buy somewhere else.

I worked with Dennis Gettis and he was great to work with. He was respectful of my time and listened to my needs in a vehicle. This is a trying time it’s Covid-19 and I could tell the dealership took it very serious and felt comfortable during the complete process. This is the second vehicle I purchased from Walser Automotive and it won’t be last.