Jaguar Palm Beach

The service department it’s BAD. Jaguar is not what they “pretend”. I went for my fist service since I bought my F-Pace and it felt like I owned a Kia Soul. As much as the brand wants to be known as a “luxury” brand, it really is not. Jaguar of Palm Beach doesn’t even give you a loaner.. you have to wait to be picked up at the dealership, then driven to a “mom & pop” rental car place (can’t remember the name), waited forever to be taken care of. You then give them a deposit for the rental, inspect the rental car to make sure it does/doesn’t have scratches, then take off. By the time you get the “rental” so much time has passed, it’s almost time to return it. Once I came back to get my car back from Service, I realized one of my “all weather” mats was missing so I told Mike (Service guy). He looked for it, couldn’t find it so he ordered me new ones… when they arrived at my house (a week later) they were not the same as mine, they were the cheapest ones they could find. I communicated, yet again, with Mike and by the next day THEY FOUND MY MISSING mat. That’s when I decided to email Mike again & copied Brian Myer (service manager) explaining as nicely as I could why was my experience disappointing and see what we could do to fix it, for future visits. That was about 6 weeks ago and I haven’t even heard back from Brian the manager. The place looked and service experience was cheap, careless and no regards for my time, instead of resolving my problem, they created many more. I’m supremely disappointed and I will be selling my F-Pace just 5 months after buying it.

here is my short review: I have a leased Jaguar XJL 2018 that I purchased last week, all from Jaguar Palm Beach. Mr. Comiskey handled the entire transaction perfectly. Took the car for inspection, brought to my home in Boca Raton all the necessary paperwork and everything went very smoothly. Simply, a pleasure to do business with. P.S. About a month ago Jaguar picked up my car for a yearly overhaul - handled with ease by Mr. Fixler. Thanks to both for excellent service. Fred Bogart

I've been a customer for 10 years and service has been consistently great! This was the 4th vehicle that I have purchased with the help of Ken Cominsky. He is one of the best salesperson that I have ever worked with!