Jaguar Land Rover Mission Viejo

Let me begin by saying THANK YOU to all at MV Jaguar/Land Rover. I bought my vehicle out of state . Rockey worked hard to make a fair deal amd get the best financing available ( They even beat CapitalOne who I had for decades ). Rockey was very attentive and being an out of state purchase I had many questions. He was prompt with his replies via text and phone (even took time on his day off to tell me about the transport company and ship date from your dealership to me in FL, now that's DEDICATION!!) Jeff in Finance was great !! Took the time to explain the out of state vehicle registration and answered all my questions promptly . Thank you all for making the LARGEST vehicle purchase ever a smooth and top notch experience. I recommend those looking for the best give this dealership your business . You won't be disappointed. Kudos !! Well done and thank you for going ABOVE and BEYOND!!!

Just purchased a used Range Rover Sport HSE and took it the MV location for the first time. Scott my service representative was cordial at the beginning to take the car in and test the car. Got a text after running the diagnostics and a list of recommended repairs. The total spend was almost $3300. Took the car and noticed the service light comes on after I start the car and then goes away after 5 sec or so. Contacted Scott to see if they can turn it off! Should have been turned off after all the checking! He stated, they can only turn it off if I do an oil change $295. I let them know the oil change was recently done at the Newport location before I just bought the car in Feb. and it will be due in about 15K miles. Could I pls come by and get it turned off? HE SAID NO! unless I do an oil change! It is ridiculous and it is a big shame for this type of a treatment! I guess it is all about money and zero service. Totally disappointed and I guess Newport location here I come! NOT GOOD.

This is a follow-up to a review earlier this week regarding my CPO or Lemon review. We got a hold of the service manager and he was extremely sincere and honest about what had happened with the vehicle and the team was working to get all the new parts installed for me. I'm glad to report that my car was ready the following day and drove like new. I appreciate the team taking the time to triple check the vehicle and didn't rush to give me back the vehicle. I also want to give kudos to Kyle in service for remembering to replace the cover for my key which I forgot about. Honestly, it's the little things like this that counts so thank you Kyle! Now for the sales experience... I appreciate Adam reaching out to me and listening to my concerns. I even stopped by to see him at the dealership today since he was so nice and empathetic of my situation so I wanted to say "hi" in person. At the end of the day, I believe I made a good purchase and I would refer the dealership to my family and friends.