Passport INFINITI of Alexandria

I recently bought a certified pre-owned QX60 from Passport Infiniti. I moved to Canada the next week and had to have the vehicle inspected in order to register it. I ended up having to replace the front rotors and break pads because of the rust and corrosion. Once they took them off it was clear that whomever "certified" the vehicle in Virginia fudged the results. At first the dealership indicated they would cover the costs but once the bill came they ghosted me. Buyer beware! Certified pre-owned from Passport Inifiniti doesn't mean what you think it means.

BLUF, I had a frustrating experience with this dealer after expressing interest in a used BMW. Despite frequent communication and scheduling the car purchase appointment, I arrived at the dealership only to be informed that the car had been sold to someone else just hours earlier. I had an extremely disappointing experience with this dealer. After expressing interest in a used BMW they advertised online, they contacted me almost daily for a week. When I finally decided to proceed with the purchase and trade in my old vehicle, I began returning their calls and spoke with Mohammad and Tin. They even sent me a video of the car, which I really liked. We scheduled an appointment for me to pick it up on Saturday, just three days later. I prepared my old car for the trade-in, secured a loan from my bank, and had the check ready. On Saturday morning, Mohammad called to confirm our appointment. When I assured him I would arrive as planned in about two hours at 11 AM, he apologized, stating he would be busy, but that Tin would assist me instead. An hour later, Tin called to confirm my arrival, and I reiterated that I was indeed coming. He assured me he would have everything ready and would be waiting for my arrival. After driving an hour to the dealership, I met Tin and took a seat to begin the purchasing process. However, I noticed Tin speaking to another manager named Mohammad. When he returned, he regretfully informed me that the car had been sold to someone else that very morning.

I knew what I wanted when I came in. They had the best price around and made the process easy.