4594 S State St
Salt Lake City, UT 84107
Sales: 801-305-4876
Used Cars: 801-305-4876
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Salt Lake City, UT that carry INFINITI
Showing the most recent reviews from Cars.com and DealerRater.
Tim Dahle Infinity seems to be a bot farm.
Tim Dahle Infinity seems to be a bot farm. All my inquiries about shipping a vehicle were met with replies that did not even acknowledge my question, but told me to come in for a test drive. I found them impossible to deal with. I would give this place a hard pass.
Dealer Response
Dear Chris, Thank you for your feedback regarding your online inquiries. We sincerely apologize that your attempts to discuss vehicle shipping options were ignored or dismissed by automated/generic responses. It sounds incredibly frustrating to be met with replies that failed to acknowledge your specific questions and instead defaulted to generic suggestions like coming in for a test drive, which is impractical for a shipping inquiry. We regret that our initial contact process made us seem impossible to deal with and led you to give us a "hard pass." This is not the standard of responsive and helpful customer service we strive to provide. We value every inquiry, whether the customer is local or requires remote services like shipping. We are addressing this lapse in our online response system and staff training immediately to ensure all specific customer needs are properly addressed in the future. We would still like the opportunity to answer your shipping questions and see if we can facilitate a purchase for you. Please contact me directly at your earliest convenience to discuss your shipping needs. Sincerely, Koo KIm GM Tim Dahle Infiniti koo.kim@tdauto.com
Maximum rating = 5
Called on a Tuesday and was put in touch with Bruno.
Called on a Tuesday and was put in touch with Bruno. I told him which vehicle I wanted to Look at and asked him when I could come up and look at and test drive the car. He told me the car was unavailable until Wednesday because it was being prepared. I called him Wednesday and I was again told to call on Thursday, because they were doing maintenance. I called him and told him if I didn't get to see it that day or start paperwork to get the car I would find another dealer and buy a different car. Bruno to me to come about 1PM. Surprise, it still wasn't ready. He suggested we go through the paper work and I provide the info we would need to quality for buying the 2013 Chevy Equinox. I told him I had enough money that I could buy with cash at $8990 and pay the fees and taxes. A couple of people said I couldn't do that because it would cost me a total of $11,499. This was the first time I have bought a new car or used car from a dealer since 1998. Eventually someone named John was able to walk me through why your dealership does it that way. And explained how the price stays basically the same. I didn't get the car delivered until about noon on Friday and Bruno forgot to bring down the window sticker with him so it was delivered Monday morning. Because of the delays and the range of emotions I experienced I would rate my experience only a 3 out of 5. I am ambivalent about recommending your dealership to others. Larry W. Marshall
Dealer Response
Dear Larry W. Marshall, Thank you for your feedback regarding your recent purchase experience. We appreciate your patience in navigating a complex process. While we are glad you eventually purchased the 2013 Chevy Equinox, we sincerely apologize for the initial delays, confusion, and range of emotions you experienced during the sales process. We regret that your experience resulted in a neutral three-star rating and leaves you feeling ambivalent about recommending us. Addressing Your Concerns: Vehicle Availability and Delays: We apologize that the vehicle was repeatedly unavailable when you called or arrived as scheduled. The delays from Tuesday to Friday for vehicle preparation are unacceptable and clearly caused you frustration. Pricing Confusion: We regret the initial confusion caused by Bruno and others regarding the cash price versus the total cost including fees and taxes. We understand this was your first dealership purchase in many years, and we should have provided a clearer, more transparent explanation from the start. We are glad John was eventually able to walk you through our pricing structure successfully. Delivery Issues: We apologize for the oversight in forgetting the window sticker at the time of delivery, requiring an additional delivery on Monday. This minor oversight added to the series of delays and inconvenience you faced. Our Commitment to Resolution: We value your business and your candid feedback. Your experience highlights areas where our scheduling and communication need significant improvement. We would appreciate the opportunity to discuss the process with you further and ensure that we understand all aspects of the transaction from your perspective to prevent future occurrences. Please contact me directly at your earliest convenience. Sincerely, Koo Kim GM Tim Dahle Infiniti 8016996689 koo.kim@tdauto.com
Maximum rating = 5
Nice work!!
After several mechanics struggled to figure out the issue with my Infiniti, I took it to Tim Dahle. The service manager, Jacob, discussed the concern with me and then handed me off to David to handle my concerns. David was great throughout this process. He kept me informed throughout the process and he took my concerns into account. Dan was the technician who worked on my car. He was able to pinpoint the problem after looking at all angles of the potential issue. Great job, Tim Dahle Infiniti!
Dealer Response
Glen, we strive for 100% satisfaction, and it is great to see you had such a positive experience with our team here at Tim Dahle Infiniti. We're glad to hear Jacob, David and Dan delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Maximum rating = 5
The newly remodeled Tim Dahle INFINITI is proud to be an automotive leader in our community. Since opening our doors Tim Dahle INFINITI has maintained our solid commitment to our customers offering a wide selection of new luxury vehicles and pre owned well cared for lease returns and rigidly inspected quality trade ins.
Whether you are in the market to purchase a new or pre-owned vehicle if you need financing options we'll help you find a car loan that works for you!
Find out what your used car is worth with our appraisal tool.