INFINITI of Lubbock in Lubbock including address, phone, dealer reviews, directions, a map, inventory and more

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6225 TX-327 Spur
Lubbock, TX 79424

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Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of INFINITI of Lubbock

Overall Rating:

3.9 (out of 5)

67% recommend this dealer

6 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Exceptional Service

Reviewed by “Pete” Searsy from Lubbock, TexasNovember 27, 2020

I have had my 2019 Infinitie QX30 for almost six months. Chiarria (not sure spelling correctly) was great! I enjoy and value my car more every day! It’s a beautiful vehicle and drives like a dream. I feel safe in it. The service staff have been awesome when I have had questions. I have had my first oil change and maintenance visit and a tire repair visit and both services were flawless. I trust the service staff and that alone is a value. I look forward to a continued relationship with Infinitie for many years to come...

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Oil Change

Reviewed by Not Happy from Lubbock,TxAugust 27, 2020

I went in for an oi change and an additional key fob. I paid plenty of money to just get excuses when the old fob did not work anymore and then to be told that maybe it is my ECM when it was just fine prior to the programming of the new fob. I needed and additional fob and I guess they assumed I was replacing it due to no communication between one another. Service totally sucked and this was my very first time there

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

2.5 (out of 5)

Constant problems

Reviewed by Extremely dissatisfied from Lubbock, TXMarch 15, 2020

Have had issue that dealership cannot resolve for months. Have yet to be satisfied. Can’t wait to not own this car anymore. I will never own another Infiniti thanks to this place. The manager I dealt with, Brayden Rose, is a liar and refuses to call me back anymore to try to fix anything.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process 5

Quality of Repair 1

Maximum rating = 5

About INFINITI of Lubbock

Visit us and treat yourself to exploring our premier variety of used cars in Lubbock TX. Lubbock is home to a great and thriving local music scene that is also the birthplace of music legend Buddy Holly.

We are dedicated to delivering to you the exceptional customer service experienced staff and a premier service and parts department. Definitely check out our financing options and feel free to schedule a service appointment at your convenience. Our committed staff works hard to give you the most extraordinary customer service experience that you deserve.

Ready to buy? Get a price quote before visiting the dealership.

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