West Houston INFINITI in Houston including address, phone, dealer reviews, directions, a map, inventory and more

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12200 Katy Fwy
Houston, TX 77079

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 6:00pm

Reviews of West Houston INFINITI

Overall Rating:

4.7 (out of 5)

99% recommend this dealer

572 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

service appointment

Reviewed by Tim Peterson from Houston,TXMarch 24, 2023

I scheduled a service appointment for a routine oil change. My service advisor is Josh Jacobs who always does an excellent job for me. I waited for my car in the waiting room and the work was performed in short order and I was off to work. The facility is always clean and the personnel are always very nice.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Great dealership

Reviewed by Matt B from Houston, TXFebruary 20, 2023

This dealership has the best service department! Jerry Singh, my service provider, was excellent! Very prompt, professional, courteous, and knowledgeable! I NEVER had to call him- he updated me almost daily! He really cared that I was happy with the service! I would use this dealership when needing repairs for your INFINITI. They also worked with my third party extended warranty to get the repairs approved and all work done was excellent- my wheel bearings, cracked side window, and plate underneath car damaged- all fixed and perfect!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi Matt, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Exceptional cealership and exceptional vehicles!

Reviewed by R Norville from Houston, TXDecember 20, 2022

The service at West Houston has been exceptional ever since we bought our first two Infiniti sedans there in 1991. We have been buying Infiniti cars and SUVs from West Houston Infiniti ever since. All the vehicles and the service have been outstanding. all these years.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About West Houston INFINITI

Established in 1989 West Houston INFINITI was the first INFINITI Dealer to open in the United States per Nissan/INFINITI -USA.

Proudly serving the Houston community for over 24 years our veteran staff has an outstanding knowledge of the INFINITI brand.

From the sales floor to the service department our experience enables us to handle all of your INFINITI needs. At West Houston INFINITI there's nothing more important than your complete satisfaction.

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