17825 North Freeway
Houston, TX 77090

Get Directions

Sales: 214-902-4711

Used Cars: 214-902-4711

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 7:00pm
Tue 8:00am – 7:00pm
Wed 8:00am – 7:00pm
Thu 8:00am – 7:00pm
Fri 8:00am – 7:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 7:30am – 5:00pm

Reviews of Sewell INFINITI of North Houston

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

229 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

They are very professional and caring about the needs of

Reviewed by Harry Power from Forney, TexasNovember 02, 2024

They are very professional and caring about the needs of the customer. They do a great job of following up on inquiries.

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Mr. Power, we are pleased to hear our team took great care of you. Please reach out to us if we can assist you with anything else. Thank you for choosing Sewell!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Terrible customer service!

Reviewed by Iron000 from Houston TXJuly 27, 2024

Terrible customer service! Wouldn’t honor my extended warranty because the place is closed and they couldn’t call. Which isn’t my problem. So Sewell who speaks of customer service… would rather inconvenience a customer than fix a the problem( which wasn’t even major problem). They just said sorry, can’t fix it. Until the warranty place is open? I find that hard to believe that you would rather inconvenience the customer than do the repair. Deal with the claim when the warranty place opens on Monday. Because Sewell, is worried about the cost??? It was never gonna cost them a dime. The warranty would cover it and or the dealership was covering the deductible for said extended warranty? So explain to me why the repair wasn’t done and your customer was left with the inconvenience now of wasting my Saturday and again because I’m gonna have to take off work? All because you guys were worried about the cost of a repair that’s under warranty??? Not to mention I barely had the car for 30 days! With all the advertised ads and social media bragging about customer service. I have to say you guys at North Houston Sewell are far from it!!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Iron000, we regret that this was your first impression of Sewell. Our goal is to provide exceptional service to all our customers. Thank you for taking my call to go over our process and allowing us the opportunity to service your vehicle. Kind regards, Michael Del Greco Service Director Sewell Infiniti of North Houston 281-569-3154

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

The best Customer service you can ask for!

Reviewed by Kevin from Fort Worth May 15, 2024

The best Customer service you can ask for! Sewell took care of me the whole way and more! My salesman Jerry was kind and helpful to me and my family!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Mr. Kevin, we are pleased to hear we took great care of you and your family during the entire car-buying process. We will pass the kudos along to Jerry Schmidt and the rest of the team. Thank you for choosing Sewell!

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Sewell INFINITI of North Houston

Building relationships, not selling vehicles, is our first priority, and it has been for more than a century. "Customers for Life" - that is our aim. Generations of customers have bought their vehicles from our dealerships. The secret is in how we treat others, and each other. We proudly offer complimentary loan cars, complimentary car washes, and technology consultations.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top