Cadillac and INFINITI
New Car Dealership in Frisco, TX
Overall Rating
4.6/5
Read dealer reviews
Crest is a Premiere Dealership in Fisco, Texas. We specialize in Sales for GM, Cadillac and INFINITI Brands. Our experienced sales staff is here to share its knowledge of the Brands with you. Browse our new Car & Truck inventory, and also see our great selection of quality pre-owned vehicles. Need service? We are also a leading GM, Cadillac and INFINITI service facility with the latest technology in repair and restoration and inventory of parts. Financing is available for qualified customers-Finance or lease offers available for the latest CTS-V or HOT New Escalade EXT. Schedule a test drive today or request more information about a vehicle.
Our certified mechanics know how to keep your new Cadillac or INFINITI fine tuned and safe. So if you are in Frisco or the surrounding area, check out Crest Auto Group!
Crest Auto Group Reviews
Overall Rating
4.6/5
212 out of 233 people recommended this dealer
Bought a Vehicle - BMW X6
Reviewed by Ahmed Rasool
in Orlando, FL
September 22, 2020
I found the vehicle online and made the purchase from out of state this was a new process for me. David the sales rep was very nice and responsive. Since they had just received this vehicle, the pictures of the vehicle were missing on their website, he sent me a few pictures. There were couple of minor issues which he told me they will repair before the vehicle is delivered. For the most part they did correct the issues such as detailing the vehicle (below average), repairing a tear in the door (great job) but the rims on the vehicle instead of grinding and repairing they just painted. We noticed this when we were picking up the vehicle and were told that is all they do but if I am unhappy with the result they will try again and I had to leave the vehicle there for the afternoon. I was short on time so I decided to not get it done from them.
In my opinion the finance, title and transfer was the biggest challenge. Although the finance per I dealt with was nice and on top of his game; I am not sure if they have the correct system and process in place to carry out the out of state transactions. Getting the documents signed was a challenge and they had to send multiple packages. Then again there was something missing and they had to resend. Even then they had email me some additional documents that they missed and I had to sign, scan and email back. But most frustrating part came when I received no copies of any documents. I requested those multiple times and still never came. I finally went back to them when I was in Dallas to pickup (50 plus days later) and to ask them the status of my license plate that's when I was told that their vendor dealerdoc who processes these documents requires additional documents. According to dealerdoc they only communicate to their customers and not with the buyer so they send the document request to dealer within 5 days of the deal. Now I am dealing with additional issues since dealerdoc needs original of some of the documents means I have overnight it to them which brings up additional unnecessary cost and frustration. Keep in mind it has been almost 55 days since I have purchased the vehicle but the plates and title transfer still pending.
SCAMMERS!!
Reviewed by Trevor
in Frisco, TX
June 09, 2020
I inquired about a pre owned vehicle and was assigned to Trevor. Him and his manager kept contacting me to get me to come into the dealership. I told him I didn’t live close and didn’t want to drive all the way to Frisco unless they would negotiate. They charge a ridiculous $1300 dealership accessory fee, which is mandatory. That is simply a scam and a way to get more money. I finally went to the dealership and there was damage on the passenger side front bumper. No one mentioned this to me before I came all the way to Frisco and it was not on the carfax or mentioned on their website. I felt they purposely left that part out. They said they would negotiate the price of the vehicle and my trade in, instead they low balled me on my trade in and offered a high monthly payment. They only took $500 off a $30k car and gave me a KBB value using the fair condition, which is the lowest. My car was only a year and a half old. They were scamming me the entire time. Getting me to the dealership, getting me inside to “negotiate”, and lying about my KBB condition rating saying fair condition is not the lowest. I use KBB almost every day and fair condition is indeed the lowest rating. They would not work with me enough to make a sale, so I took my business elsewhere and got a better vehicle for cheaper payments. At this point it becomes a code of conduct and ethics issue. No wonder the reviews are so bad for this dealership.
Quick and Easy
Reviewed by JFinn
in Providence Village, TX
May 26, 2018
Contacted the dealer through cars.com the night before and then purchased a QX30 by the next morning. Quick and easy. My wife loves her new car.
