Sewell INFINITI of Fort Worth in Fort Worth including address, phone, dealer reviews, directions, a map, inventory and more

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5135 Bryant Irvin Rd
Fort Worth, TX 76132

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Sales: 888-651-8173

Used Cars: 817-500-0430

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 7:30am – 5:00pm

Reviews of Sewell INFINITI of Fort Worth

Overall Rating:

4.6 (out of 5)

88% recommend this dealer

34 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent process from start to finish

Reviewed by Mrs. Brumwell from Fort Worth, TXJune 30, 2020

My sales associate Charlie went above and beyond with the customer service he provided throughout the entire buying process. I feel like I made a new friend! I will always be a Sewell customer as long as I live in Texas! Thanks again Charlie!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thank you for sharing your experience, Mrs. Brumwell. We will pass along the positive feedback to Charlie Pitcher and the team at Sewell Infiniti of Fort Worth. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Servicing

Reviewed by J. Thomas from DallasMay 18, 2020

Very good visit, everyone was courteous and very knowledgeable. My car was serviced in a timely manner and I was able to receive a loaner to handle the rest of my day to day activities.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Dear J Thomas, Thank you very much for the great feedback. We appreciate you taking the time to share your experience. Thank you for being a loyal Sewell customer; we look forward to serving you again.

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Highly Disappointing

Reviewed by RHand from Keller, TxMay 05, 2020

It took 2 days to hear back on a request about a vehicle. Then I was told the price is what it is because the car has sat on the lot for 3 months without selling and they have lowered the price already. Then I was offered less that half of what my average trade in value is listed at and my vehicle is in good shape.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Thank you for sharing your frustrations with us, RHand. We value all feedback at Sewell, and your satisfaction is our highest priority. I would welcome the opportunity to discuss this experience with you and gain additional feedback. At your convenience, please call me at 817-433-0335 or email me at bgautier@sewell.com. Thank you again, and I look forward to speaking with you. Sincerely, Butch Gautier Sales Manager Sewell Infiniti of Fort Worth

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

About Sewell INFINITI of Fort Worth

INFINITI is known for introducing a number of innovations to the automotive world from performance hybrids to blind-spot intervention and Sewell is known for providing over 100 years of inspired service to customers in Texas. Our team strives to provide our customers with the highest level of customer service.

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