3060 N Germantown RD
Memphis, TN 38133

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Sales: 901-432-8274

Used Cars: 901-432-8274

Reviews of Infiniti of Memphis

Overall Rating:

4.3 (out of 5)

92% recommend this dealer

270 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I will never buy another Infiniti as long as I live in

Reviewed by Charlie from MemphisTN February 18, 2024

I will never buy another Infiniti as long as I live in Memphis, TN. I have had an absolute horrifying experience from trying to get my car repaired. To not doing what they said they were going to so - replace a chaining chain to getting an estimate of repair in 72 hours per them - actually took over 10 days to get an estimate from them which included an estimate to replace the engine which they gave me a price for an engine that they did not have and did not know when they could find one. Not telling me at all that there had been a recall on the timing chain on my vehicle. I had to find it out. To taking about 3 weeks to find out what they would give me for my vehicle to the guy who was supposed to be finding out a price to my vehicle and was like I can help you find another vehicle - never did even after I contact him several times to ………. The story goes on and on. And yes I have talked to Jerry - who was more helpful but his staff is extremely rude and I have caught them in many lies. I would recommend not touching them at all or dealing with Infiniti of Memphis.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

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Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Each time I bring my vehicle for service I am provided

Reviewed by mpender007October 31, 2023

Each time I bring my vehicle for service I am provided excellent customer service!!! The vehicle is also taken care the first time.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

So happy to hear that you got great service from our team. We strive every day at Infiniti Of Memphis to make sure our customers leave happy and safe. We appreciate your business very much and look forward to serving you again.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Jeff Scola in the Service Dept is reason enough to

Reviewed by Cmbcdeacon October 25, 2023

Jeff Scola in the Service Dept is reason enough to purchase from Infiniti Memphis- he’s knowledgeable, friendly, gracious and accommodating, He keeps his promise of “I’m gonna take care of you MY friend and get you in and out of here”

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you so much for the Great 5 Star Review! We appreciate this so very much and appreciate your business. I'll be sure to pass along your kind words to Jeff--he is a valuable member of our team and I know he will appreciate you. We look forward to serving you again! :)

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Infiniti of Memphis

Al Gossett along with his brother David and son Brian believe that building strong relationships starts with treating others the way you would like to be treated. "We will never take for granted the employees and customers who have contributed to our success" says Al Gossett. "We encourage and train our employees to understand the importance of building mutually respectful relationships not only with all of our valued customers but with each other as well."

Infiniti of Memphis will deliver quality luxury products and provide the best vehicle sales and service experience for our customers.

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