Infiniti of Memphis in Memphis including address, phone, dealer reviews, directions, a map, inventory and more

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3060 N Germantown RD
Memphis, TN 38133

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Sales: 901-546-2301

Used Cars: 901-546-2293

Reviews of Infiniti of Memphis

Overall Rating:

4.7 (out of 5)

93% recommend this dealer

248 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I have worked with this dealership at its current

Reviewed by DrmbmdJuly 24, 2022

I have worked with this dealership at its current location and the prior location. Service is excellent and the salesman are always very friendly. I have worked with a particular salesman for several years and have a new person that I’ve worked with. I recently purchased my leased Infiniti and I was very pleased with the purchase process. Special appreciation to Mike in service, Paul in parts, and Tony in sales.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Lyn Webb was relaxed and so informative.

Reviewed by mariaet123July 22, 2022

Lyn Webb was relaxed and so informative. He was able to answer all of my questions and was so kind. I would easily recommend him to anyone I know buying a car.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Service was once great in the past, no longer in the

Reviewed by S. M.July 22, 2022

Service was once great in the past, no longer in the present. Service rep that once assisted my vehicle no longer works here. Needless to say, driving a luxury vehicle, the client would like to be serviced professionally as well as with diligence. For starters, my service paperwork made incorrect statements in which I asked the rep a question to be guided in the right direction for assistance, my paperwork states I asked for this particular part for free; very false. Secondly, I mentioned that I needed to order this part, and rep stated that she had already ordered for me, which when I called parts department, that was also false. So, I gently placed my own order for this part for seeing that this wasn't being stated correctly in my paperwork, so surely and definitely that had not been taken care of as she stated. Parts department ordered it and I arrived for pick up with parts rep kindly assisting me where part should be placed. While my last service took place, I had a 11 month old and 8 year while I waited outside in a quiet cool area. Another employee informed me of my car being ready, not the rep that was working with me. When I arrived to her rep/office room to pay, she was shocked, not expecting to see me, but my vehicle was in the waiting line for over 30 mins. Lastly, this email is for awareness. Infiniti should be aware of having a third party with warranty's being offered with such fraudulent services. The IA American Warranty Group contract that I hold has been in effect since 7/28/2017. Might I add, that the contract provided has not been needed until recently, yet my husband paid an enrollment price of $949.00. There was a claim put in on July 5, 2022 for my Infiniti QX 80 that has entailed the worst service and processing that anyone could ever imagine in terms of a luxury SUV. This extended warranty is offered to clients, but does not provide the care for the clients as stated during enrollment, otherwise I know my spouse would have not added this for our vehicle. As simple as a windshield replacement, with all the correct information given and the service techs' message for needed replacement, my vehicle is still unserviced. My complaint is being extended further with Infiniti of Memphis and BBB for action to take effect if not for me, but for others in the future who may ever consider their waste of time in these poor services.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 2

Customer Service 2

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

About Infiniti of Memphis

Al Gossett along with his brother David and son Brian believe that building strong relationships starts with treating others the way you would like to be treated. "We will never take for granted the employees and customers who have contributed to our success" says Al Gossett. "We encourage and train our employees to understand the importance of building mutually respectful relationships not only with all of our valued customers but with each other as well."

Infiniti of Memphis will deliver quality luxury products and provide the best vehicle sales and service experience for our customers.

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