INFINITI of Chattanooga in Chattanooga including address, phone, dealer reviews, directions, a map, inventory and more

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7646 Lee Hwy
Chattanooga, TN 37421

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat Closed

Reviews of INFINITI of Chattanooga

Overall Rating:

4.7 (out of 5)

92% recommend this dealer

25 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent service advisor/quality service.

Reviewed by JB from Hixson, TnSeptember 27, 2020

My service advisor was C. Decker, he explained what was needed on my QX50 and that it would require leaving it there for the day. He quickly did what was necessary to obtain a loaner car for me and kept me updated on the time line. Repairs were completed earlier than anticipated. Excellent experience.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Worst dealership experience I've ever had!!!

Reviewed by ZachW from Chattanooga, TNJuly 13, 2019

My boyfriend and I went to the Chattanooga Infiniti dealership to test drive a 2016 Dodge Dart. We were just shopping around for a new car to replace my 21 year-old Dodge Stratus. We test drove the Dart with Mitch who was very nice and helpful, however, when we got back to the dealership, Mitch and his boss, Nick, began pressuring us to buy the Dart that day. We only wanted to test drive it before going to other dealerships, but they couldn't get that through their heads! After being stuck in his office for over 2 hours, we finally left. That night, I received a text and 2 emails from Mitch and Nick pressuring us to buy the Dart! FOR THE NEXT WEEK, I RECEIVED CALLS, TEXTS, AND EMAILS, MULTIPLE TIMES A DAY FROM MITCH BEGGING ME TO COME BACK IN AND BUY THE DART! EVEN AFTER MY BOYFRIEND EMAILED MITCH AND TOLD HIM WE WEREN'T INTERESTED, MITCH CALLED MY BOYFRIEND AND ME THE NEXT DAY! AFTER BLOCKING MITCH ON MY PHONE, I THEN BEGAN RECEIVING VOICEMAILS FROM JENNIFER BEGGING ME TO COME BACK IN TO BUY THE DART! By this time, I had already purchased a 2016 Chevy Malibu from another dealership! WORST DEALERSHIP EXPERIENCE I'VE EVER HAD! WE WERE HARASSED!! ALL THIS DEALERSHIP CARES ABOUT IS MAKING THE MOST MONEY OFF OF YOU! THEY DO NOT CARE ABOUT THE CUSTOMER AND WHAT WORK'S BEST FOR THE CUSTOMER'S NEEDS! THEY ARE CROOKS!!!!!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Like Working With Friends

Reviewed by VOLScouple from Knoxville, TNJuly 10, 2016

My wife and I stopped in Chattanooga with the intention of viewing a used vehicle and then continuing on to another dealership out of state. At the end of the visit we left with a brand new vehicle that WE decided to buy. Daniel Hill took very good care of us and was not pushy in any way. He laid out our options for used and new vehicles at which point he gave my wife and I some privacy to decide what WE wanted to do. Kelly was also very personable and we didn't feel any pressure to get any additional services. She explained the extra services that were available but my wife and I made the decisions and if we said "No", Kelly didn't try to talk us into changing our minds. Richard made it a point to come by and check on us several times throughout our visit to make sure we were being taken care of. Our experience was very enjoyable and I would recommend making the trip to Chattanooga to visit this team. They are what what you expect when you think if the Infiniti brand and they give you all the information you want but let you make all the decisions.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About INFINITI of Chattanooga

INFINITI of Chattanooga is a family owned business where we value customer satisfaction first and foremost. We are in the business of selling cars but we believe the key to our success is building lasting relationships. Rest assured when you inquire about a vehicle at INFINITI of Chattanooga you will be met with sincere kindness and integrity. We offer great products competitive prices & superior customer service.

We invite you to get to know us in our new state of the art facility. Relax in our customer lounge or grab a refreshment & see what's new in our showroom. We're certain you will not be disappointed by the service you receive.

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