Dick Smith INFINITI in Columbia including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

3670 Fernandina Rd
Columbia, SC 29210

Get Directions

Reviews of Dick Smith INFINITI

Overall Rating:

4.3 (out of 5)

78% recommend this dealer

9 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Beware of Service Department

Reviewed by Wayne from Columbia, SCAugust 30, 2022

I dropped off my QX80 back in May 2022 to get the BCI Malfunction corrected. My service rep and service manager indicated the malfunction was related to sunlight or dirt on my car. They indicated they could not replicate the error or find an error code in the car. The error code/malfunction came on as I left the lot after paying the diagnostic fee for nothing. I called and left a voicemail with my service rep each time I drove the car for days after....as the light continued to come on. Several mechanics in Columbia warned me about Dick Smith and encouraged me to call dealers in surrounding cities. One call to Baker in Charleston was all it took. They immediately recognized the error and arranged the fix, under warranty. I can't ever trust your service department to provide actual assistance ever again.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Wayne we are so sorry this happened, but so glad you were able to get your vehicle fixed. We don't always get it right. Again, so sorry we were not able to help.

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

A special thank you to Dick Smith Infiniti! Thanks

Reviewed by Ssanders from Bishopville, SCJune 29, 2022

My experience was excellent! Tabatha took good care of me. I brought my vehicle in for an oil change and tire rotation. The dealership was nice and clean and I didn’t have to wait a long time. Thanks for the prompt and courteous service!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you!!! Tabatha is awesome! Next time the coffee is on us!

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Still Loyal

Reviewed by SCCDL from Columbia SCJune 18, 2022

They do a very good job of taking care of my (almost) 12 year old Infiniti. It still runs like a new car and I enjoy dealing with the Service Department people.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We love serving you and appreciate your loyalty!!! Thanks for taking the time out of your day to give us your feedback.

Overall Facilities 5

Customer Service 5

Buying Process 3

Quality of Repair 5

Maximum rating = 5

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top