Dick Smith INFINITI in Columbia including address, phone, dealer reviews, directions, a map, inventory and more

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3670 Fernandina Rd
Columbia, SC 29210

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Reviews of Dick Smith INFINITI

Overall Rating:

4.1 (out of 5)

67% recommend this dealer

3 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.3 (out of 5)

Huge waste of my time.

Reviewed by J from Augusta ga.May 14, 2017

Called to ask if my trunk lid should open all the way. Tech said probably bad struts that can be fixed under warranty. Made appointment. Spent most of a Saturday. 3 hrs round trip. Car returned with same "problem". When I asked why the trunk still won't pop open they said it's not supposed to fully open. I asked if struts were replaced and they said yes. I said why did you do that if it would make no difference? Blank stares. Make sure you ask the same question three different ways or the same will happen to you.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Easy as 1-2-3

Reviewed by Joanna from Charlotte, NCDecember 18, 2015

I am still in shock at how easy the entire process was. We drove 80 miles (3 Infiniti dealers closer to home) because the customer service on the phone was so great. Keith Stokes and Marshall New made what is usually a very tough process a very simple & pleasant one. We were in & out in 2.5 hours with a new car. Everyone in the dealership was awesome. We drove away in a beautiful QX60 and are thrilled with the car. I don't think we'll be buying another car for awhile, but when we do, we will return to Dick Smith Infiniti!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Exceptionnal Dealership

Reviewed by Infiniti Spoiled from South CarolinaMarch 22, 2012

The fact that I have purchased three automobiles and serviced five automobiles at this dealership, speaks volumes for the exceptional rating Dick Smith Infiniti receives. The buying process couldn't have been easier or handled more efficiently. Personnel are great - friendly and helpful. Service is easily scheduled and accurately handled. Who could ask for more?

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

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