Bennett INFINITI of Wilkes-Barre in Wilkes Barre including address, phone, dealer reviews, directions, a map, inventory and more

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1060 Route 315
Wilkes Barre, PA 18702

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Sales: 610-756-1342

Used Cars: 610-906-8603

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 1:00pm

Reviews of Bennett INFINITI of Wilkes-Barre

Overall Rating:

4.5 (out of 5)

87% recommend this dealer

142 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Purchased a new car there and wanted a demo on how to

Reviewed by MaryspMay 31, 2022

Purchased a new car there and wanted a demo on how to operate it. Was told to go on utube. He wasn't familiar with it. Also, had to stop and put gas in the newly purchased car as it was on E!!!!!! Yikes when taking it for service they didn't do the inspection that was due soon!!!! Extremely inefficient.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 2

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Try to buy a used vehicle from them. Jeniel the sales...

Reviewed by KingbapsFebruary 18, 2022

Try to buy a used vehicle from them. Jeniel the sales person I spoke with was very friendly. Could not get the sales manager on the phone after a couple of emails and several phone calls, received miss information about the vehicle from another sales person and drove three hours very interested in purchasing the vehicle and found it had many issues that they’ve failed to tell me about. Janielle did her best to get me some answers but no one seemed interested enough to speak with me. Sales manager was not even in the office. The vehicle was not presented well as they were cardboard boxes in the backseat of the truck with some old parts. That should never happen when you’re trying to sell a vehicle for $40,000. While taking the vehicle for a test ride when you hit the brakes the front end which shake violently and was told by the service manager that it is surface rust and they would not do a brake job. Total waste of a three hour ride. I feel sorry for Janielle as she seem to be the only one working in the building that day.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 2

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

VERY DISHONEST TYPICAL CAR SALESMAN BS CANT TRUST

Reviewed by jarrod starcher from kingston paFebruary 15, 2022

I purchased a 2019 Honda Odyssey, I was working with the General Manager directly and bought the vehicle approximately 5 months ago. I've made several calls about getting the second set of keys the General Manager at the time promised me. I had purchased the vehicle over a holiday weekend and the car needed servicing and they promised that when I brought the vehicle back on Monday to have the keys. Everyone kept saying Jimmy isn't here at the moment he didn't leave a note or tell me where the keys are. Its dragged on for months several phone calls and visits and nothing to show. Jimmy the GM has been gone for 2 months and the new manager isn't going to give me the keys that were promised to me. I'm suppose to check all the paperwork now to see if he wrote it on there. At the time when I purchased the vehicle Jim said of course there's 2 sets of keys its only a 2019 don't worry. Its not right and everyone should know you cant trust this business at their word. Finally after threatening contacting authorities they respond with you have to show proof that we lied to you. Spoke on the phone and explained it was a handshake between 2 guys but that's not good enough for this place BUNCH OF CROOKS.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Bennett INFINITI of Wilkes-Barre

Bennett INFINITI offers many automotive products and services to our Scranton area customers. From quality new INFINITI vehicles to Certified and Pre-Owned cars we know anyone looking for a vehicle in Wilkes-Barre and Scranton will find what they want at our dealership. We carry a comprehensive line of INFINITI vehicles including the Q50 Q60 Q70 QX30 QX50 QX60 QX70 QX80 making us the best choice as your Wilkes-Barre INFINITI dealer. Call Bennett Wilkes-Barre or come visit us in person. We're conveniently located at 1060 PA-315 and look forward to helping you with your automotive needs.

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