INFINITI of Columbus

It’s a very ling story and I will keep it for myself because I personally know one of the employees from this dealership. So I don’t be a sick toward him even though I’m pretty much unhappy with their overpriced service.

My wife and i bought a used nissan murano from the dublin, oh location and while the buying process was completed without hitch and nicely....the servicing of car for warranty work ( the warranty was purchased through the dealership) for 2 issues in last 2 yrs has been nothing but a ridiculous fiasco headed by service manager andy (last name unknown). Both times car was scheduled for an appt and they were unable to get to it and i was told theyd get to it in morning and both times i had to call and force them to even get around to looking at car the next day. What is point of scheduling appt if you cannot even come close to honoring it? Total lack of coordination and professionlism.

During the week of August 19, I called the scheduling department to have my car picked up and taken to the dealership for a brake and a battery inspection on September 4. I spoke to an amazing young lady named Shantel. I was so impressed by her. She was polite, friendly, helpful, and professional. It was refreshing to speak with her, and she is an asset to the company.