INFINITI of Columbus in Dublin including address, phone, dealer reviews, directions, a map, inventory and more

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3890 Tuller Rd
Dublin, OH 43017

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of INFINITI of Columbus

Overall Rating:

4 (out of 5)

72% recommend this dealer

36 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.3 (out of 5)

Not happy

Reviewed by Mc Donald from Columbus, OhioNovember 14, 2020

It’s a very ling story and I will keep it for myself because I personally know one of the employees from this dealership. So I don’t be a sick toward him even though I’m pretty much unhappy with their overpriced service.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 3

Buying Process 2

Quality of Repair 2

Maximum rating = 5

2.3 (out of 5)

do not buy used car from these people

Reviewed by Kurt Garpiel from columbus, ohioMay 30, 2020

My wife and i bought a used nissan murano from the dublin, oh location and while the buying process was completed without hitch and nicely....the servicing of car for warranty work ( the warranty was purchased through the dealership) for 2 issues in last 2 yrs has been nothing but a ridiculous fiasco headed by service manager andy (last name unknown). Both times car was scheduled for an appt and they were unable to get to it and i was told theyd get to it in morning and both times i had to call and force them to even get around to looking at car the next day. What is point of scheduling appt if you cannot even come close to honoring it? Total lack of coordination and professionlism.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 4

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Pick up Service

Reviewed by Valarie from Gahanna, OHAugust 28, 2019

During the week of August 19, I called the scheduling department to have my car picked up and taken to the dealership for a brake and a battery inspection on September 4. I spoke to an amazing young lady named Shantel. I was so impressed by her. She was polite, friendly, helpful, and professional. It was refreshing to speak with her, and she is an asset to the company.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About INFINITI of Columbus

Our aim is to inspire unparalleled satisfaction at every encounter...Attention to detail within every detail.

From the moment you walk onto INFINITI of Columbus it is our philosophy to show you why owning an INFINITI is as inspiring as driving it. By recognizing understanding and anticipating what a luxury consumer demands we can meet each owners individual needs while surpassing their expectations. It is a promise that each honored guest will enjoy comprehensive personalized sales and service. Your satisfaction is our personal reward.

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