Evans INFINITI of Dayton

Infiniti of Dayton was great when I initially purchased our two cars and SUV. One of those vehicles came with an extended warranty with unlimited miles through June 2026, which gave us confidence in the brand and dealership. The first major issue involved both engine and transmission concerns. The Infiniti technician recommended a full engine replacement, yet instead of following that recommendation, Infiniti chose the cheaper route—repairing the timing chain and topping off fluids. The transmission issue was never addressed. Six months later, the engine failed again. Once more, the technician recommended a new engine, but the claim was denied because the cost of replacement—combined with the prior timing chain repair—exceeded the vehicle’s value. After six weeks of fighting, escalating the issue, and preparing to involve an attorney for a potential bad faith claim, Infiniti finally approved the engine replacement. This approval only came after it became clear the initial delay and partial repair had directly contributed to the failure. Just two months after the engine replacement, the transmission failed. The repair cost was approximately $10,000. Despite the vehicle having only 100,000 miles—and already needing both a new engine and transmission—the transmission claim was denied because the total warranty payout now exceeded the vehicle’s value. Over the last five years, my family has spent well over $200,000 with this dealership. Yet Infiniti was unwilling to invest $10,000 to stand behind their product, honor the spirit of their warranty, or retain a loyal customer. Instead, the pattern appears to be delaying or minimizing repairs until warranty limits are reached or exceeded. I will never purchase another Infiniti. Based on my experience, Infiniti does not stand behind its vehicles, does not value customer loyalty, and prioritizes short-term cost savings over long-term trust.

Excellent personal service, especially when in need. Evans nfinity has always serviced us when needed, especially when an event happens we didn't plan on,

My son and I had a fantastic experience with Angie Thacker, she knew what she was doing. My son and I each bought our vehicles through her. I purchased mine on 11/22/2023. The atmosphere was very nice and friendly and Angie explained so much to us.