AIRPORT INFINITI in Cleveland including address, phone, dealer reviews, directions, a map, inventory and more

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13940 Brookpark Rd
Cleveland, OH 44135

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Sales: 216-710-5757

Used Cars: 216-710-5745

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:30am – 4:00pm

Reviews of AIRPORT INFINITI

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

237 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Dissatisfied

Reviewed by Terry Hagwood from WillowickMay 10, 2021

I purchased a 2017 Audi Q5 in April only to find out a few weeks later that I was sold a car with bad breaks. I brought the car in for servicing to see why the break light was on only to be told (FRONT BRAKE PADS VERY LOW, 2MM. BRAKE PADS WILL NEED REPLACED SOON ALONG WITH ROTORS DUE TO BUILD UP RUST ON THE BACKSIDE OF ROTOR) and that I would have to pay $602.56. At first I thought no big deal, but the more I think about it I realize I was sold a car that’s quite possibly a danger to drive. That’s unacceptable and I would never purchase a car from this dealership again

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Terry, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to us at (216) 676-0700 to speak to our manager directly.

Overall Facilities N/A

Customer Service 3

Buying Process 3

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Tried to look at a vehicle and they wasted my time

Reviewed by Al from Lorain OhioFebruary 22, 2021

Talked to them 4 times in 2 hours and STILL when I showed up to my appointment to test drive said it was just bought. I literally talked to them within a hour before going and they let me drive all the way out there for no reason. Never once let me know it was in the process of being sold. I kept my kids at the sitter longer just to make it there after working all day.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hello, we regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (216) 676-0700 so we can work towards a solution. Thank you and have a great day.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.8 (out of 5)

How not to do business ...

Reviewed by Tom K from Cleveland, OhioFebruary 21, 2021

I went in recently to purchase a low mileage 2020 used car. The team that worked with Internet sales I thought actually did a nice job, and got me into the dealership to look at the vehicle. As I was going out to look at the vehicle I was told the vehicle had been smoked in, which for me is a huge red flag. After some back-and-forth I was told that the service department had a process to “de- smoke” The vehicle and “I wouldn’t even know the difference“. Two days later I went to pick the vehicle up and it still smelled like smoke and I suggested that they needed to remove and change the interior air filter. I was told it was going to be too expensive for them to do it. My response back was that this is a $10 dollar part from AutoZone and it might help the situation. And they again said it was too expensive to do it. At that moment I wish I had just walked out and said you can keep your car then. I felt at the time, that the price was fair and I had agreed to a deal, so because l gave my word I would purchase the vehicle, I still went through with it. Now I realize I bought a $21,000 ashtray. Avoid this dealership. I can’t believe a high-end Infiniti dealership would be LOW RENT and not willing to replace an interior air filter just to try to help solve a problem. I’ve had better service from much less reputable car lots over the last 40 years. Truly disappointing experience from a business that props itself up to be a high-end car dealership. I won’t be back nor will I give them the time of day. Congratulations Airport Infiniti of Cleveland - Truly pathetic

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Tom, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We can assure you that we do not find this type of behaviour acceptable. We'd like the opportunity to turn your experience around. Please reach out to us at (216) 676-0700 at your earliest convenience to discuss how we can turn this experience into a positive one.

Overall Facilities N/A

Customer Service 3

Buying Process 2

Quality of Repair 1

Maximum rating = 5

About AIRPORT INFINITI

Airport INFINITI in Cleveland OH is proud and ready to serve the greater Cleveland area. Since opening our doors we at Airport INFINITI have promised to serve our clients in the best way possible: by offering honesty through sales efficiency through service and knowledge through our certified team members.

We want you to ensure you receive the best financing options when in the market for a new or used INFINITI sedan coupe or SUV. Our monthly buy and lease specials can provide you with an INFINITI vehicle that fits your budget and we will be glad to hand you the keys.

Ready to buy? Get a price quote before visiting the dealership.

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