INFINITI of Cincinnati in Cincinnati including address, phone, dealer reviews, directions, a map, inventory and more

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9857 Kings Auto Mall Rd
Cincinnati, OH 45249

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:30pm
Tue 9:00am – 8:30pm
Wed 9:00am – 8:30pm
Thu 9:00am – 8:30pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:30pm
Tue 7:30am – 6:30pm
Wed 7:30am – 6:30pm
Thu 7:30am – 6:30pm
Fri 7:30am – 6:30pm
Sat 8:00am – 12:30pm

Reviews of INFINITI of Cincinnati

Overall Rating:

3.8 (out of 5)

67% recommend this dealer

24 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Service Visit

Reviewed by ECC from Cincinnati, OHSeptember 17, 2022

Easy buying experience. Negotiated it online in about 2 days. Just had a great 15k mile service. They picked up our QX80 at our house and left us one as a loaner. Matt was a nice guy and good to work with.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for sharing your experience and for the 5-Stars!!! We truly appreciate YOU!!!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Service shop misleading

Reviewed by Rob from Loveland OhAugust 17, 2022

I went in to have the oil changed, identify a clunking noise, and replace break pads. Service rep was nice but I was told my breaks were frozen and I needed significant repair expenses to replace and fix. I said no and I took it home. I inspected it and found none of their description to be true. This saved me a ton of money. I have no trust in what the mechanics at this dealership tell me now. Won’t go back

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Rob, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Can you please call 513-583-1200, and ask for Dan Murphy, our service manager?

Overall Facilities 3

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great Service Great People

Reviewed by Bob from Mason, OHJune 15, 2022

From the time I was shopping for a car through the purchase and now getting my vehicle serviced, they have always treated me fantastically. Respecting my time, my money and me.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you as always Bob! We truly appreciation you and your support!!!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About INFINITI of Cincinnati

Welcome to INFINITI of Cincinnati!
We have a wide selection of new INFINITI cars in Cincinnati including the all-new Q50 QX60 Q70L QX80 and much more. We also have a large inventory of used cars. In addition we have a knowledgeable service and parts departments and a superior finance department that is eager to assist you with your financing needs.

We offer great new car sales used car sales and parts and service sales. At INFINITI of Cincinnati it is our goal to get you in the right car and keep it running at its optimal performance.
Stop in to INFINITI of Cincinnati to experience the difference.

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