INFINITI of Cincinnati in Cincinnati including address, phone, dealer reviews, directions, a map, inventory and more

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9857 Kings Auto Mall Rd
Cincinnati, OH 45249

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:30pm
Tue 9:00am – 8:30pm
Wed 9:00am – 8:30pm
Thu 9:00am – 8:30pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:30pm
Tue 7:30am – 6:30pm
Wed 7:30am – 6:30pm
Thu 7:30am – 6:30pm
Fri 7:30am – 6:30pm
Sat 8:00am – 12:30pm

Reviews of INFINITI of Cincinnati

Overall Rating:

3.6 (out of 5)

63% recommend this dealer

19 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Service is great!

Reviewed by John G from Cincinnati, OHSeptember 02, 2021

The Infiniti of Cincinnati service department is great! Super friendly and helpful. I was able to schedule service, review updates and approve recommended work all online while I was at work - super convenient!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

So are you John!!! Thank you for the kind words and the fantastic review!! We truly appreciate you and extremely happy we were able to provide this service for you.

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Excellent purchase experience /continued service.

Reviewed by OS from Cincinnati OhioMarch 28, 2021

I commenced my purchase process via the phone while traveling internationally and I completed the purchase in-person around June 2015. Since then I have only serviced my car at this dealership. I consider this to be an excellent dealership in terms of the quality of service provided. ALL employees (sales force, finance, cashier, and service/technical etc.) have been professional, knowledgeable, and courteous and I will continue to be a loyal customer. I have yet to have a negative experience and if any reviews are negative, I consider them to be the exception rather than the norm.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We cannot thank you enough for the kind words sharing your experiences here through and since your purchase. We truly do appreciate the review and you!!!!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Great Experience

Reviewed by Matt S from Walton, KyJanuary 08, 2021

Vince West and his team are fantastic. Would recommend to anyone who wants a great buying experience. Fast and easy. They go above and beyond to make sure the car is in top shape prior to delivery.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Truly appreciate you and the kind words Matt!!!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About INFINITI of Cincinnati

Welcome to INFINITI of Cincinnati!
We have a wide selection of new INFINITI cars in Cincinnati including the all-new Q50 QX60 Q70L QX80 and much more. We also have a large inventory of used cars. In addition we have a knowledgeable service and parts departments and a superior finance department that is eager to assist you with your financing needs.

We offer great new car sales used car sales and parts and service sales. At INFINITI of Cincinnati it is our goal to get you in the right car and keep it running at its optimal performance.
Stop in to INFINITI of Cincinnati to experience the difference.

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