INFINITI OF BEACHWOOD

My 2019 Infinity QX 60 was totaled last week. I went to the Infinity of Beachwood location and was given Alex Lee as a salesperson. He was impossible, I had to repeat myself over and over, every Infinity QX 50 or QX 55 I tried to test drive was almost out of gas so I got to go one block up the street and turn around to go back to the dealership. I explained that I had to wait for my insurance payout to buy a can and I didn't know how much it was going to be. He tried to bully me into buying a car that I hardly drove at full price. Never go back there. Deana Couture

Absolutely horrible. They sell damaged engine vehicles. Outright lie to customers. Veterans/Buyers please BEWARE . Take advantage of older veteran customers.

After several attempts desperately reaching out to this dealership regarding my service to my 2019 Q70L on 4/29/24 I have gotten zero response. I paid $809.50 for multiple simple services and needless to mention waited on site for over 6 hours on such date of service. Most of the time, I noticed my vehicle was on a lift and no one working on it. In addition to all the services I paid for, I paid for tire rotation and that didn't happen although I was charged. Since my tire is making a clicking sound and my ride quality on flat surfaces is now pulling and bouncing all over the road. It wasnt doing this prior to service. Im extremely concerned when winter comes. I also paid for a belt to be replaced that I could slightly hear, and I still hear it, although I was charged and paid for. I've since then left multiple voice messages on Sharon Lewis's vm per my service rep for such appointment, no response. I also left a message on Bryon Harris's vm service manager, again no response. Since I emailed both these named people and cc'ed the Chambers of Beachwood on 6/26/24 and no response. I've been a long time customer of Airport Infiniti on Brookpark Rd over the past 2 decades. I've leased three vehicles off of the showcase floor and purchased one. I've continued to stay a loyal customer because of the performance of my vehicles and the service. Sadly they have closed that location. This location is awful. Fraudulent practices, subpar service is unacceptable. I've been mistreated and taken advantage of. Paid for services that never took place. and blatantly ignored. I am very unhappy. I just want to be provided the services I paid for, so my vehicle is at its best again, and I am safe on the road. Reading all the recent reviews looks like I am not alone. I have filed a compliant with the BBB and Oh General Attny office this morning. This dealership DOES NOT CARE!