Infiniti of Akron

My experience at this dealership was horrible. NEver am I having work done here again. It took two weeks after my scheduled service appointment to even have my car looked at. I had to call multiple times to find that they hadnt looked at it. Was given a bunch of excuses. When they did finally look at it (again two weeks later and I can prove it) they overcharged for the part. I contacted the GM and heard back from him once via email that he would handle it. I never heard from him again after the initial email. I had to call the service dept again to find out he was going to take off one hour of labor. Which isnt even noted that they removed on my bill. They never offered a service loaner as their website says. So I had to pay for a seperate rental vehicle for the two weeks of not being worked on. And even more insult the white leather seats had black smudge marks on it. I'm sure I will not ever hear from the GM John.

This location is horrible. I had scheduled service for my QX30 for November 7 @8:00 am. I had it towed and dropped off on October 27 to your dealership. I thought I would receive a call the afternoon of the 7th with information. But by 2:30 pm I still had no call. So I contacted your dealership and was told that they were still trying to diagnose the issue. By Wednesday November 12th 2:30 pm I still had not heard anything and called. I was again told that they were still looking into the issue and would recieve a return call that day. Today is November 14th and after having not heard anything from your dealership I called this morning at 11:10 only to not have my call answered by service nor reception. I left a message and waited all day for a return call and did not recieve one. I again called at 4:44 pm and no-one answered in service or reception. I again left a voicemail and finally recieved a call back. I was informed that my vehicle, which remember was to be looked at November 7th@8am, has not even been pulled inside yet to look at. To be clear today is November 14th and I was told that IT HASNT EVEN BEEN LOOKED AT YET. I was then informed that you have very few people to work on it and the guy who might work on it only works Monday thru Friday and they will try, TRY, to get it inside on Monday to look at. Then, if they can look at it, hopefully its a quick fix otherwise parts will have to be ordered. Unhappy is an understatement of how I have been treated. To add salt to the wound I emailed the General manager 3 times and heard back once. 1. The car didn't recieve a car wash 2. I wasnt notified of the brake fluid warning light that is showing 3. The white leather seats are now covered with black smudge marks 4. The bill I received doesnt even show the $200 credit that you said I would get. 5. I wasnt even offered a loaner vehicle which would have covered my cost of a rental vehicle that I had to provide due to your dealership lack of service and response. UPDATE: The gm did offer an apology and worked with me to resolve the issues. I thank him for doing what he could.

I bought a $40,000 Lexus suv from this company and they withheld information about the vehicles history for me only to find out a year later. Now they are very nasty when I talk to them. I was scammed, bad and they are now treating me like garbage when I call them. Horrible experience. ******buyer beware *******