INFINITI OF AKRON in Akron including address, phone, dealer reviews, directions, a map, inventory and more

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3332 S Arlington Rd
Akron, OH 44312

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of INFINITI OF AKRON

Overall Rating:

4.5 (out of 5)

90% recommend this dealer

48 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

Confused Service Dept.

Reviewed by Steve from TallmadgeSeptember 01, 2021

Alot of confusion within the Service Dept. Computer system issues in that couldn't find my appt even though I had a text confirmation. Also, confusion on when my car would be completed. 1st they said Monday over the weekend and then surprised me the next day Saturday and called to advise of completion. The loaner they provided had a very bad tire road noise. I told them about it and they said that due to demand for these loaners there was no time to replace the tires. A bit more attention to detail might be in order.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Steve, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (330) 644-1800 to discuss this further. We hope to hear from you.

Overall Facilities 4

Customer Service 3

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Terrible CUstomer Service

Reviewed by Not listed from Akron, OHJune 06, 2021

VERY unprofessional. Rude to customers. Condescending. Employees curse at each other and threaten each other's jobs in the presence of customers. Unwilling to fix defective vehicles immediately after sales. Will never shop here again.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (330) 644-1800 so we can work towards a resolution. We look forward to hearing from you. Take care.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

No pressure!

Reviewed by New Lexus from Akron OhDecember 18, 2020

Easy transaction, Dylan let the car sell itself. There as absolutely no pressure to buy or convince me to buy.Great price/value. Friendly, spotless dealership. Dylan was knowledgeable and helpful

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About INFINITI OF AKRON

INFINITI of Akron in Akron OH also serving Green OH and Fairlawn OH is proud to be an automotive leader in our area. Since opening our doors INFINITI of Akron has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
INFINITI of Akron has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules.
Customer satisfaction is our highest priority and our staff is committed to achieving this goal in every aspect of our business.

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