3910 Capital Hills Dr
Raleigh, NC 27616

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Crossroads INFINITI of Raleigh

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

CROSSROADS INFINITI OF RALEIGH

Reviewed by Skeyes from raleigh, ncMarch 21, 2023

On February 27, 2023, my vehicle (2019 INFINITI QX50 LUXE) was towed to Crossroads Infiniti of Raleigh. The car started but cut off and would not start afterwards. I had to call Brian Benson/service rep assigned to my issue for any updates. Any promises made to keep me updated were not kept. After servicing my vehicle which is still under warranty(bumper to bumper), I was told by Brian that the work was not covered under the warranty. Expiation, those parts are not cover. When I received my vehicle on Thursday March 2, 2023, I expressed my concerns about the warranty not being honored. David Sutter/Service rep, stated I would be receiving a phone call from Michael Cavalchire/Service Mgr later on during that day. I sent an email to Michael Cavalchire on March 9, 2023 explaining my concerns and request. March 10, 2023 I received an email reply from Michael Cavalchire, " I will get with David and Brian and contact you shortly.) To this date I have not received a call or email to discuss this matter. Do not take your vehicle to Crossroads Infiniti of Raleigh.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Nightmare for 20 days

Reviewed by Shelley from Fort Bragg NCMay 03, 2022

This location was supposed to change out a catalytic converter took him 20 days and they jacked up everything they didn’t keep up with let me know what was going on they lost my warranty work they didn’t even check my steering like I asked them to because the string was loose and then they told me my payment was denied after I had already paid and left and come to find out it was mishap on their end with the internal computer system it was so bad I had to call the management of the company but they had their service manager callme instead to take care of the issue. The loaner car they gave me was a four seater, I have six people in my family my QX 80 holds eight people this car was not sufficient for my circumstances. They had one job and they screwed up over and over and over again

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

3.0 (out of 5)

Depends on the day

Reviewed by Ms. C from Raleigh, NCSeptember 06, 2021

I put three stars bc it is hit or miss here. Tamara’s review from February 2021 mirrors one of my experiences (being told something needs fixing that they had supposedly fixed on the last visit). I also had a time when my tires were roaring. They replaced the tires, aligned, and did everything except fix the problem. Finally a friend says that sounds like your hub assembly needs replacing. I’d never heard of a hub assembly and the dealership certainly never mentioned it. Ended up going somewhere else to get it done. I will always take my car to the dealership bc I want it to last as long as possible, but I’m highly aware that they overcharge and I’m limited to what they offer as they are only one of two or three dealership locations in the area. When they’re great, they’re great. When they’re not, they’re not.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 4

Customer Service 4

Buying Process N/A

Quality of Repair 4

Maximum rating = 5

About Crossroads INFINITI of Raleigh

Crossroads Infiniti is one of the premier dealerships in the country. Our commitment to truly exceptional customer service is second to none. We offer the most knowledgeable sales consultants and finance departments found in the automotive industry. Our service to our clients continues with our unsurpassed parts and service departments.

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