Crossroads INFINITI of Raleigh in Raleigh including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

3910 Capital Hills Dr
Raleigh, NC 27616

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Crossroads INFINITI of Raleigh

Overall Rating:

4.6 (out of 5)

94% recommend this dealer

48 total reviews

Showing the most recent reviews from and DealerRater.

3.0 (out of 5)

Depends on the day

Reviewed by Ms. C from Raleigh, NCSeptember 06, 2021

I put three stars bc it is hit or miss here. Tamara’s review from February 2021 mirrors one of my experiences (being told something needs fixing that they had supposedly fixed on the last visit). I also had a time when my tires were roaring. They replaced the tires, aligned, and did everything except fix the problem. Finally a friend says that sounds like your hub assembly needs replacing. I’d never heard of a hub assembly and the dealership certainly never mentioned it. Ended up going somewhere else to get it done. I will always take my car to the dealership bc I want it to last as long as possible, but I’m highly aware that they overcharge and I’m limited to what they offer as they are only one of two or three dealership locations in the area. When they’re great, they’re great. When they’re not, they’re not.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 4

Customer Service 4

Buying Process N/A

Quality of Repair 4

Maximum rating = 5

5.0 (out of 5)

Excellent Everytime

Reviewed by Lovemyqx80 from New Bern, NCMarch 10, 2021

I purchased my vehicle at Crossroads Infiniti and have had all of my services completed there. I have always been completely satisfied with the staff!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Terrible service

Reviewed by Tamara from Raleigh NcFebruary 23, 2021

I am highly disappointed in the service that was provided at the this location. I never write Reviews, however this was warranted. I waited to write this just in case someone reached out to right the wrongs, but no one has contacted me. The level of service has drastically dropped at this location, I took my car in for simple brake and oil change. Three months ago, typically set all appointments at 8am. 5:20 comes around no one has called me. I call to check in for them to say your car is ready. Huh, why hasn’t anyone called to inform me? I pick my car up. go back three months later to get brakes on the rear, oil change again and check the squealing. I pick up josh tells me everything is good squealing gone. Great, 2 days later squealing still there, I go back, Josh says we will take a look, he calls squealing is gone the tech said you had off market rotors and brakes. Wait you all put new rotors abs brakes in the car. Josh say sorry it was a mistake, he resurfaced your rotors, all is good you can pick up your car. . I get home 1 week later still squealing. I call, I am a little annoyed at this point it’s my 4th visit. Josh never calls it’s 5:20, I am off work. Is my car ready what’s going on no one has called me. He stutters, well you need new rotors, really after 4 visits you are just now figuring this out. Unacceptable, you have wasted my precious time to tell me I need new rotors. You could have told me this three visits ago. But now I have to pay for new rotors that could have been done three months ago. I ask how will you compensate me for my time and why were the technicians that incompetent that they could t have figured this out three visits ago? He say mike will give you warranty in your brakes. That doesn’t help me, is it a life time warranty? No!!! I will never visit this location again. The mere fact that I have to call to see what the status is with my car is unacceptable, technicians are not giving proper diagnosis, and no follow up from management is unacceptable. I will never buy another Infiniti let alone service this one at the raleigh location. This Q50s has been nothing but problems since the day I bought it. Let me not forget to mention the recall a couple years ago, they had to replace the entire brake package and rotors. And I had to take it back 3 times for them to tell me there there was a recall.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Crossroads INFINITI of Raleigh

Crossroads Infiniti is one of the premier dealerships in the country. Our commitment to truly exceptional customer service is second to none. We offer the most knowledgeable sales consultants and finance departments found in the automotive industry. Our service to our clients continues with our unsurpassed parts and service departments.

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