9103 East Independence Boulevard
Matthews, NC 28105

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Sales: 855-359-5558

Used Cars: 877-837-3519

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of INFINITI of Charlotte

Overall Rating:

3.8 (out of 5)

91% recommend this dealer

551 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Thank you, Naimah for an excellent experience for our

Reviewed by SMODecember 06, 2025

Thank you, Naimah for an excellent experience for our purchase for our son’s first vehicle. You and Bri, the GM and the Finance director made an upsetting situation better, you will never know how much we appreciated your kindness and phenomenal customer service. You went above and beyond and we could not be more thankful !!! Great car, great service !!!

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

VERY RESPECTFUL AND EASY TO WORK WITH.

Reviewed by PAXTONALLEN40November 30, 2025

VERY RESPECTFUL AND EASY TO WORK WITH. FINANCE PROCESS SUPER QUICK AND EASY. THANK YOU WD.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Buyer Beware!

Reviewed by MikeAugust 04, 2025

Buyer Beware! I gave this dealership an opportunity to beat a written quote from another dealership. They gave me a quote that was higher than the quote from the other dealership. One line item was listed as Infiniti Protection Package at a rate of $3,300. When I inquired what that covered I was told: - Clear Shields - Resistall interior and exterior protection - Wheel locks - Nitrogen in tires - All-weather maps That does not add up to $3,300 in the real world.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About INFINITI of Charlotte

As Charlotte’s first and only INFINITI dealer, our expert staff and world-class facility offer a true luxury experience for all. Whether you buy a new INFINITI or shop thousands of pre-owned models online, we provide an innovative way to buy that combines upfront pricing with exceptional customer care. We are the only INFINITI Certified Service Center in Charlotte, and have the technology and expertise to keep your car at peak performance. If you’re ready for a superior automotive experience, visit Charlotte’s premier INFINITI dealer.

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