POOR CUSTOMER SERVICE- WILL RIP YOU OFF
Reviewed by Alicia M
in NY
August 19, 2020
This is absolutely ridiculous. My lease was up in July. All of my payments were made on time, vehicle serviced and I paid extra for wheel and tire insurance. I received a bill in the mail for an "END OF LEASE LIABILITY STATEMENT" on this statement I was charged for excess wear and use tax. When looking further into the charge it was for a tire. Now how could I be getting charged for a tire when I paid extra for an insurance that covers my tires. Mind you, I also used this insurance several times throughout my lease term with no issues. Once I return the car I have an issue? I've also been calling the dealership religiously leaving messages for the sales manager ALLEN MYRTHIL. I spoke to him once, this was me calling and finally getting through. Never has he returned any of my calls and it's been almost a month of dealing with this issue. He said he will look into resolving it and no follow up. IT LOOKS LIKE I AM BEING AVOIDED! POOR CUSTOMER SERVICE! I have friends and family who have cars through Infiniti and Nissan. I will be sharing my experience. This is absolutely unacceptable.
We are in the middle of a pandemic and this dealership finds it okay to charge people for things they pre paid insurance for.
It's unfortunate because I always had a pleasant experience with the service department.
I have never left a negative Yelp review. However, this cannot go ignored. I will be looking into getting an attorney involved.
Mr. Sammy Farmer
Reviewed by Sammy Farmer
in BRONX
June 24, 2020
i wish I would have came to Pepe, great customer service. Brian is a great salesman. I will be purchasing a vehicle soon.,I look forward to it.
Excellent Dealership
Reviewed by Very Happy QX56 Customer
in Des Moines, IA
December 08, 2012
After a significant amount of researching, test driving, etc, we decided we wanted to purchase a Used Certified Infiniti QX56. We were very set on the exact color and options we wanted, which proved relatively difficult to locate. The good thing was, we found the exact vehicle we were looking for at PEPE Infiniti, the bad thing was, we are about 1,200 miles from PEPE. I had never purchased a vehicle without seeing it in person, and this was a little farther than I was willing to drive. 

After reviewing every one of their feedback, it was evident that many people were very happy with their PEPE experience. I called PEPE, explained my situation, and asked some very specific questions regarding the vehicle. I was very happy with the people I talked to and the attention I got. 

Needless to say, I ended up purchasing the vehicle and had it shipped, without ever personally seeing it. Throughout the purchase process I encountered several miscellaneous questions, which were always addressed in a timely manner. 
Once the vehicle was delivered, I was extremely pleased! The vehicle was absolutely immaculate, drove like new, and was exactly as described by PEPE's staff. 

Throughout this process, I worked primarily with Steve and Bella, which I was very happy with. However, everyone I worked with at PEPE was very helpful. 

Bottom line - I got the exact vehicle I was looking for, at a very competitive price, and I am extremely happy with my PEPE experience. I would definitely recommend PEPE!
