Bob Johnson Infiniti

We found a vehicle we were interested in purchasing on Saturday. Got assigned to sales person Mark Houser He said he would get back to us later in the day on financing and other details. Heard NOTHING from him by day’s end. During our visit Saturday, a previous buyer stopped by to talk to Mark, he left us for almost an hour when he talked to them in another area of the sales department. We had no idea what was going on. Two other employees tried to smooth things over by saying that they were searching for interest rates and that was taking a LONG time…. another employee came by and said he would find Mark for us…came back…. said he would be right over…..NOT! We realize that QUANTITY of sales is probably what keeps Bob Johnson happy and the hundreds of employees employed and showing up to get paid regularly, but along with that CUSTOMER SERVICE should be at the top of the weekly / daily sales meetings pep talks. We were picking up the car today. Had an appointment at 11:30 Arrived early, saw Mark for 2 minutes got assigned to a “want a be” sales person to go over the paperwork along with a trainer. The trainee couldn’t figure out how to operate the screw gun to put the plates on the car, and besides that, the two of them being MIA while they went to the finance office, came back, said they were leaving again to go to dmv was just more than we could have imagined. We finally just left without learning anything about the car (like other dealerships have always gone over) because Jeff had to get back to work. We are in our 70’s , and this is not our first rodeo at buying a car. Definitely our last at this dealership.

I bought an Infiniti g37 2013 6 years ago and loved it. I was ready for a newer one; I bought a 2019 q50 this week from the same sales person because he was so good the last time I looked him up 6 years later and it was another great experience thank you Rodney.

Excellent customer experience. Chris was very knowledgeable. The transaction was seamless. I’m enjoying the car