Ramsey INFINITI in Ramsey including address, phone, dealer reviews, directions, a map, inventory and more

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535 State Rt 17
Ramsey, NJ 07446

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Ramsey INFINITI

Overall Rating:

4.1 (out of 5)

78% recommend this dealer

58 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Mr Steven Eisenberg

Reviewed by Steven eisenberg from Englewood new jerseyMay 31, 2021

Dennis lutz was very professional and made leasing my new infinity a very nice experience the finance depot also made it easy no pressure a nice experience

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Thanks for sharing the details of your visit with us, we're glad it was a great one.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.3 (out of 5)

Oil change disaster

Reviewed by Honest Debra from NJMay 24, 2021

I called and made an appointment and I made sure I will get a loaner when I went in for my appointment they did not have a loaner for me they made me wait there for over four hours as they change my airbag I also asked them to change the oil in my car When I finally received the car I noticed that they charge me for the oil change but the sticker that they place on the left hand side of your front windshield wasn’t there they didn’t even do the 10 point check that they’re supposed to do when they do an oil change I spoke to the manager and he was like well I could take a look at it and I just told him that I felt pity for him that he has an incompetent team that made him look so bad I’ve been going to Ramsey for years and I am so disgusted with their service I could clearly see that Ramsey Infiniti will be shut down because of this new management team I feel so bad that this place has gone from a 10 to a zero

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi Debra, we again can't apologize enough for the experience you had in our Service Center. Our Service Manager Luke reached out to you yesterday, apologized for issue that occurred, offered a free service, offered to resolve any of other issues, and he was hung up on. We were simply trying to help give you a better experience and retain you as a valued customer. Our records indicate that you came in for a recall on your vehicle and had a coupon for your oil change. All of the work on your vehicle was completed (including the standard inspection that we do for every car) other than updating the oil change sticker, which was simply an error on the tech's part. Your service is logged correctly in our system and on your receipt. If there is anything else we can help you with, please don't hesitate to reach out to Luke directly at lincognito@ramseyinfiniti.com or 800-930-2713. Thank you.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 2

Maximum rating = 5

1.3 (out of 5)

Don’t bother

Reviewed by Jewel from NJMarch 11, 2021

Terrible customer service- just got the run around for 2 weeks only to learn that the plates they ordered for me (a service they charged for) supposedly a month ago still haven’t come in. Not one person I spoke with on the phone had actually looked into it to see there was a problem and blindly gave my assurances that everything would be fine. They still haven’t told me when the plates are coming, my temps expire tomorrow, and all they could say was “I guess you just have to come and get new temps from us” in a condescending tone. Not to mention all the financial errors on their part when purchasing and countering offers.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

We're very sorry that you had a poor experience with our team. All of our dealerships have had trouble receiving license plates due to the pandemic. The DMVs have been extremely irregular in delivering to us and unfortunately that is out of our control. What is in our control however, is how it's handled between our dealership and the customer, and there is no excuse for any lack of communication - intentional or unintentional. If you would like to contact our General Manager for more information, please email Kevin Gilbertson at kgilbertson@ramseycars.com or call him directly at 201-825-4040 ext 5102. If emailing, please provide your full name and phone number as we are unable to locate you based on your cars.com screen name. Thank you.

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair N/A

Maximum rating = 5

About Ramsey INFINITI

Welcome to Ramsey INFINITI a member of the Ramsey Auto Group and your source for NJ INFINITI vehicles. Ramsey INFINITI has one of Northern New Jersey?s largest selections of New INFINITI models Used INFINITIs and Certified Pre-Owned INFINITI vehicles from Sedans to Coupes to SUVs. For years we have been providing high quality INFINITI Sales INFINITI Service INFINITI Parts and INFINITI Financing to our customers from all across the NY NJ CT tri-state area.

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