Disspointing Sales and customer care experience
Reviewed by Customer
in Birdgewater, NJ
June 06, 2020
The location had no customers during the visit. but enough sales person sitting and gossiping. Sales personal sounded absolute negative and made it clear they don't need our business. Didn't even ask for phone , email which sounded very odd and gave an impression that the location has no interest to do any business.
Best Dealership We've Been To!!!
Reviewed by TheBlochs5
in Hillsborough, NJ
May 23, 2019
We leased a vehicle from Ray Catena Infiniti Bridgewater 3 years ago. We had been a long-time, loyal Nissan, then Mazda, family for many, many years, but wanted to look at something else this time around. We decided to just "take a look", without any intention of buying anything, since it was the very first place we were going that day, but from the moment we walked through their doors, we knew this was "different" and in a GOOD way! We weren't aggressively approached by anyone, which is what typically happens. Instead, we were greeted in a friendly manner and allowed to browse around, and then a sales rep offered his service. He asked what we were looking for and we felt he was genuine and really listened to our needs. He brought a car around to have us test drive, on our own (without a sales rep, which was surprising), and as my husband tapped the pedal on the 2016 QX50, he immediately looked at me and said, "Hon, you HAVE to drive this!!" We fell in love with the car immediately, but again, this was the first place we went. When we got back to the dealership, the sales rep asked us some more questions and then we were dreading the awful "negotiations" that we thought would follow. But that didn't happen. We were given a great offer and didn't even want to look anywhere else. What was most surprising was we only dealt with the sales rep the entire time, even when we were going through all the paperwork. We weren't handed off to the finance guy, or the guy who tries to sell you all the "add-ons", etc. WOW! In the end, we met Mark Hernandez, the Sales Manager, and we felt we were now "family". With all that said, we knew that when our lease was up, we were coming back to get another Infiniti at this dealership. Yes, we looked at a few other places (we had to do our due diligence), but NOTHING compared to our experience here. We love their cars and their people! You never feel pressured, ever, and they do go well ABOVE and BEYOND to meet your needs. BEST car buying experience EVER, in all our years of buying vehicles!! I HIGHLY recommend Mark Hernandez and his team at Ray Catena Infiniti of Bridgewater!! Thank you, Mark and Hugh! We are loving our new 2019 QX60!!
Bridgewater Infiniti - No sharks in this tank!!
Reviewed by James P.
in Bridgewater NJ
November 08, 2012
I am truly amazed by the high level of customer service exhibited by Bridgewater Infiniti. I?ve own my G sedan since 2009 and visit the dealership at least once a month for car washes. Service dept is always reasonable and accommodating (loaners, etc.). The customer lounge rarely feels crowded. Wi-Fi, drinks, snacks? cozy and comfortable environment for getting work down. The sales associates are far from pushy ? they are professional and make a concerted effort to get to know their customers. Bridgewater Infiniti understands their target market (customer base) and knows that being a pushy/sleazy highway dealership will not build long lasting relationships with their market. Great job!!!
