Suburban INFINITI of Troy in Troy including address, phone, dealer reviews, directions, a map, inventory and more

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1816 Maplelawn
Troy, MI 48084

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Sales: 248-480-8057

Used Cars: 248-971-1709

Reviews of Suburban INFINITI of Troy

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

73 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Customer

Reviewed by Pleased customer from Shelby Township mi.March 24, 2021

Very good service,fast,an exceptional manager very pleased overall thanks infinfiti for my years of great service. I will recommend you guys in the future for sales an service.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you.

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

2.0 (out of 5)

Misrepresents

Reviewed by Bob Craft from TroyApril 06, 2020

Not a dedicated Genes dealership. They consistently misrepresent their used vehicles online. They "offered" the car I wanted until it turned out that the options listed were not on the car.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Why dealers get a bad rap

Reviewed by S from Troy, MIMay 31, 2018

I'll attempt to keep this short and relatively to the point. The following are points in the used car buying process that give used car salesman the bad rap they have, and the process of buying a car such a PITA. Salesman: Patrick, Manager: Oleg 1. They shuffle their profit between the car we traded in vs the car we were buying- typical dealer game. I asked for straight forward pricing with and without the trade in, they could not easily give me that because if I trade in my vehicle, they make more money off it, and in turn may give me a better price on the car I buy. Why not give me a bottom line on the car I'm buying, and another on the trade? 2. Berated our trade in as in very poor condition, without acknowledging the used car we were buying was in the SAME condition. Scratches and dents identical. The car we purchased actually has smelly and sticky carpets which we have to get shampoo'd 3. Wouldn't acknowledge what was wrong with the car they sold us. I showed the salesman the "headlight leveling sensor trouble light" and "maintenance required light" on the dash. He downplayed it, said his mechanic would look at it, but never did. Taking it to my mechanic now. 4. They are SLOW. We started signing papers and asked the salesman to take the car to prep for delivery, not exaggerating, 5 TIMES. He didnt give it to the detailers until all the papers were signed, after which we waited for an hour until we finally had to go to a family event. We agreed that we would take the car BACK for them to finish it. I have called and texted multiple times now and have no response so I don't think they are interested in finishing this AS PROMISED ON SATURDAY. 5. The car we bought came with one broken key. A key Patrick said he dropped and put tape on it until he would get it fixed. When we asked about a second key during the test drive process, he said he may have it. At delivery, he simply took off the tape, and said there is no other key. They have a key guy that comes by on Thursday mornings, and he would confirm the price but it should be under $100. The refused to include that in the deal. Oh and now that I want to take advantage of that and get the key made- NO RESPONSE FROM PATRICK. 6. They run their cars through different brands they own. The title shows this vehicle was sold by Suburban Volvo, we worked with Suburban Infiniti to buy it, and the money had to be processed by Suburban Hyundai. Normally I wouldn't care, but the salesman physically had to take our licenses and credit card to the store across the street to copy, scan, and charge. The scan's wouldn't come out right so he asked for our licences 3 TIMES 7. Extension of 6 really- Finance manager was working with another customer, so we waited for over an HOUR to go to him to sign the title and license plate paperwork. When he finally came to take us to his office, he had the AUDACITY to say "I am doing this as a favor to you, normally you would have to go to Suburban Hyundai because they are selling this car to you" EXCUSE ME your listing on cars.com says Suburban Infiniti, it is on YOUR lot, I worked with YOUR salesmen on this deal. THANK YOU so much for the favor of taking our money. There were invariably other things that happened, but this write up is me attempting to keep this relatively short. Clearly we were REALLY interested in the vehicle we purchased otherwise we would have walked out. Cherry on top is that the vehicle we traded in on this transaction was purchased BRAND NEW from Suburban Volvo in 2004 with a much better experience. Safe to say when we are in the market for a new car, none of the Suburban group brands are getting our business.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

S, I am sorry to hear that you had a bad experience at our Infiniti dealership. Please feel free to contact me and discuss a possible solution. Thank you Adamm Davis Retail Operations Manager Suburban Imports of Troy Adavis@suburbancollection.com 248-519-9531

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

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