Suburban INFINITI of Novi in Novi including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

24355 Haggerty Road
Novi, MI 48375

Get Directions

Sales: 586-354-9041

Used Cars: 586-298-3643

Reviews of Suburban INFINITI of Novi

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

307 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

My husband and I visited the Suburban Infiniti of Novi on

Reviewed by Happy CustomerAugust 24, 2022

My husband and I visited the Suburban Infiniti of Novi on 8/23/22 to consider purchasing a QX60. Devyn assisted us by providing several vehicles to consider and choose from. Devyn made us feel comfortable while we took our time trying to select the right vehicle for us. Devyn answered our questions that helped us decide on purchasing the 2020 QX60! Devyn was professional, organized and patient and helpful. Devyn also took the time to show us how to connect our cellphones to the Bluetooth, put our license plates on the car, and he was very detailed and patient in explaining to use various features on our vehicle. My husband and I had fun engaging with Devyn while we took care of necessary paperwork. We picked up our QX60 and could not be happier. My husband and I feel comfortable recommending Devyn to help them in purchasing vehicle from Suburban Infiniti of Novi! My husband and I took pictures with Devyn to help celebrate our purchase! Thanks Devyn Pickens for a great experience. We will be back when we need another vehicle. Captoria Snipes

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Mrs Snipes, thank you so much for your positive comments regarding your buying experience with Devyn and Suburban Infiniti of Novi! We truly appreciate you. Best, John Gangler Executive Mgr

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I have an amazing QX60 thanks to Jean!

Reviewed by C BrownAugust 23, 2022

I have an amazing QX60 thanks to Jean! Spectacular service, Jean went above and beyond! Personable in the digital age! Jean is extremely resourceful using the computer and in person service. This is my second vehicle with Jean. I will come back again, repeat!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

C Brown, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban INFINITI of Novi! We appreciate your business. John Gangler Executive Mgr

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

I don't know anyone who LIKES buying a car - it's

Reviewed by BetsyWJuly 12, 2022

I don't know anyone who LIKES buying a car - it's stressful to find the one you want, and then to try to ensure you're getting the best deal possible while navigating things like vehicle cost negotiation, financing, trade-in value....it can easily be overwhelming! Jean was up front and honest with us, while also being personable and authentically charming. I've never laughed so much while buying a car - and my husband and I both agreed it was the most fun we've ever had buying a car! In addition to the levity, Jean was very professional, informative, and outright helpful. Next time we are in the market for a car, we will definitely be calling Jean first!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

BetsyW, Thanks for the great review and compliments for Jean! We appreciate your feedback. Best regards, John Gangler Executive Mgr

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top