INFINITI of Suitland

I had a transmission throttle body replaced but prior to the work being done, I asked for the old part. I was told there was a core charge. I said ok and we moved on. I then asked to see the old transmission fluid.....I was fed, we have not started work on your car and this was end of day.....I asked for a video, I received a black spot which was useless. The next day I received a text around 10 saying that my car was ready. I dont know if the work was done or if my car had been reset the way I had done a week before and shared that info with them. The people out front of service are very professional and I will leave that there but my 2015 does not have a dip stick for me to pull and check before and after on the transmission fluid so that check is out on the customer side. My camera was also disconnected to read the codes but never reconnected for me to view the status of what was transpiring with my vehicle so I can pray that the services rendered were worth my $3,500 dollars. I dont believe my request were unreasonable but for some reason......some people see you as a pain and want you to beg AND pay while taking whatever they give as you find yourself fortunate to use their services.

Ive had great experiences with this dealership especially with my preferred service man, James. His customer service and Infiniti knowledge have been priceless. He keeps my Q60 in tip-top shape. Ask for James and you'll thank me later.

Infiniti of Suitland is a horrible dealership. The finance department did not payoff my trade for several weeks. My bank was threatening me for the payoff. I had to make another payment on my trade in because Inifiniti of Suitland had not properly or timely taken care of this responsibility. I had to call everyday for weeks until the car was paid off. I was either sent to someone's voicemail or lied to with a promise of someone returning my call. Now almost 2 in a half months later my bank or I have not received my title. Again, I called several times to get sent to someone's voicemail. The receptionist/salesman Rodney was rude when I told him, I did not want to be sent to someone's else voicemail. The sales manager Dewayne was rude with his explanation and did not care about my concern. He blamed DMV, well not my problem. I paid Infiniti of Suitland not DMV. So Infiniti of Suitland should do what ever they need to do to get my title. Now, I have my bank wanting to the title and threatening to cancel my loan. I have purchase 25 plus cars in my life and I have never been treated so poorly.