INFINITI of Suitland

This has been my preferred dealership since I’ve owned my 2019 QX60 and I’ve posted a glowing Google review prior to today but I’m leaving another glowing review today. This morning I was leaving for work and my truck wouldn’t start even though my battery is a month old. I called the Service Center and was able to head straight there after jump starting my vehicle. After a thorough diagnostic we could pinpoint the issue or identify any computer codes pointing to the issue and instead of charging me for some random work or trying to make up reasons to perform work just to earn money, Ty Robinson (this is the service rep I always go to) was completely honest and has never steered me wrong when it comes to my vehicle. He kept me updated and informed and he’s always professional. I got a few minor things done since I was there anyway but really appreciated that, just like prior visits, I’m treated very well whether I spend a ton of money or none at all. I should point out that the dealership facility is very welcoming and comfortable—I prefer to come here even though I live closer to the Annapolis dealership. At the point where I don’t mind waiting a few hours for my vehicle instead of heading home (they offer complimentary Uber), that really says something.

It’s a Christmas Miracle… please join me in thanking Anthony B at Passport INFINITI of Suitland (with permission from all parties involved). Dear Anthony, Thank you from the bottom of my heart for your compassion and support after receiving my call completely out of the blue... a call made during a truly desperate situation. You didn’t hesitate to listen, and that alone meant more than I can adequately express. As I shared with you, my coworker Tinasia is a devoted single mom whose life was forever changed when her eldest daughter passed away just one week after giving birth to her son, Giovanni, on December 26, 2023. Since that heartbreaking loss, Tinasia has lovingly raised Giovanni as her own and is working towards the goal to officially adopt him. She is an extraordinary mother and an incredible person, and I am truly honored to work beside her every day. Tinasia takes tremendous pride in her car and maintains it as carefully as possible because she understands how critical it is to her family’s daily life. For her, a working vehicle isn’t a convenience; it’s a lifeline. It’s how she gets to work, brings Giovanni to daycare safely, makes doctor’s appointments, and keeps her household moving forward. When her car unexpectadely broke down last week… just days before the holidays, it threatened far more than transportation; it put her stability at risk at an already overwhelming time. Thank you, Anthony for listening so thoughtfully as I shared her story, and for responding immediately with compassion and action. Your willingness to help a stranger right away, sight unseen, and then to diagnose the issue, order the necessary parts, and ensure her car could was repaired at no cost to her was nothing short of remarkable. Your quick response, support, and tremendous personal generosity... is truly a Christmas Miracle! What you gave Tinasia was so much more than a car repair. You helped protect her ability to care for her family, to continue showing up for her responsibilities, and to move forward without one more heavy burden placed on her shoulders. Because of you, someone who has endured so much -- and continues to do so with strength, grace, and love -- received help at a moment when it truly mattered. There is no perfect way to express my gratitude, but please know that your kindness made a real and lasting difference, and it will never, ever be forgotten. With sincere appreciation and heartfelt gratitude, Andrea Sanford

I had a transmission throttle body replaced but prior to the work being done, I asked for the old part. I was told there was a core charge. I said ok and we moved on. I then asked to see the old transmission fluid.....I was fed, we have not started work on your car and this was end of day.....I asked for a video, I received a black spot which was useless. The next day I received a text around 10 saying that my car was ready. I dont know if the work was done or if my car had been reset the way I had done a week before and shared that info with them. The people out front of service are very professional and I will leave that there but my 2015 does not have a dip stick for me to pull and check before and after on the transmission fluid so that check is out on the customer side. My camera was also disconnected to read the codes but never reconnected for me to view the status of what was transpiring with my vehicle so I can pray that the services rendered were worth my $3,500 dollars. I dont believe my request were unreasonable but for some reason......some people see you as a pain and want you to beg AND pay while taking whatever they give as you find yourself fortunate to use their services.