Nationwide INFINITI in Lutherville Timonium including address, phone, dealer reviews, directions, a map, inventory and more

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22 W Timonium Rd
Lutherville Timonium, MD 21093

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of Nationwide INFINITI

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

23 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

2.0 (out of 5)

THE WORST SERVICE EVER

Reviewed by Kris from BaltimoreDecember 21, 2019

This was the worst customer service I have ever experienced. I pay for prepaid service in my financing that they tried to charge me for. My prepaid service includes cleaning and a loaner. They did not have a loaner for me even though I called twice to verify that they would, and I put that request in the comments when I made my appointment. They finally gave me a Nissan Altima after I had to explain my need to go to work multiple times; and they acted like they were doing me a favor. They charged me an insane amount for breaks, and they kept my car for two full days. I dropped it off at 9:30 and at 4:30 they had not called with ANY update, so I did. They had not even looked at it or bothered to let me know they wanted to keep it overnight. When I asked whether it would be ready the next day and expressed concern, because I work full time and have two kids to drive around and would have to work picking it up into my schedule, they said that I was lucky to have "free car" to drive around. When I finally picked it up after paying thousands of dollars, they had not cleaned it all. The inside was dirty. I have photos. The windows looked like they had been rubbed with a wet, greasy rag. They did not even look at the items I asked (the trunk will close on you, something is wrong with the sensor). It was opening and closing at the pick-up, and they just shrugged even after I asked them to look at it. The car is under warranty. I think the pre-paid service just makes them treat you horribly. NEVER GO HERE. I would have filled out the customer service survey and made these complaints privately. They called and left me a message saying they were going to send one and never did. I even called and asked to have it sent. Never got it, so I am sharing here.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Getting new tires

Reviewed by Eleni from Towson MdMarch 03, 2016

I always have great service at this Infiniti dealership. They are friendly, helpful and eager to accommodate my needs. My car gets clean and I get my nails done, The service is excellent, management always there to help. And I love my car.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Review

Reviewed by Kwaku from Rosedale , mdNovember 30, 2015

Service was done in the time frame expected. Loaner vehicle was clean and comfortable. Was contacted every step of the way.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Nationwide INFINITI

Thank you for visiting Nationwide Infiniti online. We invite you to come visit us at the Nationwide Infiniti showroom your Lutherville Timonium Maryland Infiniti car dealer new car dealership used cars and used truck dealer. At Nationwide Infiniti located near Baltimore Maryland we specialize in new and used car sales Infiniti service and local vehicle repair. Our Maryland Infiniti dealership has a large selection of new and used cars trucks SUVs and vans all at great prices that can be found on both our Infiniti dealership showroom and our Nationwide Infiniti website.

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