JBA INFINITI in Ellicott City including address, phone, dealer reviews, directions, a map, inventory and more

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8431 Baltimore National Pike
Ellicott City, MD 21043

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Sales: 410-504-6373

Used Cars: 410-480-1000

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of JBA INFINITI

Overall Rating:

4.3 (out of 5)

85% recommend this dealer

13 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

oil change, tire rotation, a car wash, Jr

Reviewed by Ron Redding from LINTHICUM HEIGHTSSeptember 12, 2021

Jr was my service manager and he did an excellent job , very very helpful, and explained everything in detail. I Got a Car Wash, a oil . change and a tire rotation

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Issues after only 5,000 miles. They refuse to fix!

Reviewed by Ron Morton from Pikesville MDSeptember 07, 2021

If i could give a 0 stars i would. They are super nice when you buy the car yes. They sold me my vehicle misaligned and now expect for me to pay for tires and an alignment costing $1,200. I am 24 years old and after spending almost $40,000 of my hard earned money on the vehicle and warranties, i think this is completely unacceptable. They expect for you to be a car expert and know if your vehicle needs an alignment before purchase. I'm coming from a Nissan Altima to an Infiniti Q60. I assumed the car just drove different! Once i noticed the rubbing feeling and sound increased, i decided to bring it in well before my first 9,000 mile service. This is something that should be triple checked even after the state inspection as multiple people drive the vehicle after the inspection takes place. I put 5,000 miles on the car thus far and now am being charged over $1000 to replace 2 tires and an alignment. They will make excuses that it passed inspection like multiple people don't drive the vehicle after the inspection takes place. Or it your fault, you should've noticed this sooner, you should of brought it back in 30 days when i assumed that's how the vehicle drove. Now it's because of how i drive. OK. Just excuses to not cover something caused by the dealership if you ask me. This should be 100% covered by the dealership. This is simply bad business. After purchasing my vehicle and my fathers truck for JBA infiniti, this is extremely upsetting. We will never buy a vehicle from this dealership again! Simply greedy and money hungry. I've never heard of tires going bald on a car in 5,000 miles unless the alignment was off. I 'm hoping upper management reaches out to me about this.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 2

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Infinite JBA is the way!

Reviewed by SHIRLEY JACKSON from Baltimore, MD August 18, 2021

J R is the best! He checks out everything for my car and doesn't mind getting his hands dirty. He has taken the time to help me set up my audio, phone and gives advice as if it was his car and spending his own money. That's someone you can trust.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About JBA INFINITI

As an Infiniti dealer in Baltimore we offer a wide selection of the hottest selling Infiniti cars and trucks on the market. Backed by a 4 year/60000 mile bumper-to-bumper warranty and a 6 year/70000 mile power train warranty now is the time to buy. In stock and ready to go is the ultimate vehicle combination of luxury and performance. As an Infiniti Certified Internet Dealer and an Infiniti Certified Used Car Dealer we are equipped to handle all of your automotive purchase needs.

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