Berlin City Nissan of Portland in South Portland including address, phone, dealer reviews, directions, a map, inventory and more

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227 Maine Mall Rd
South Portland, ME 04106

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Sales: 207-517-2907

Used Cars: 207-464-0058

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Berlin City Nissan of Portland

Overall Rating:

4.1 (out of 5)

76% recommend this dealer

82 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

They suck

Reviewed by Eric Knight from Portland, Maine August 17, 2021

They have pulled a bait and switch on me twice on two purchases. List the car and I have gotten financing then went in to get the car and it’s magically sold before I got there but they have another model lined up for me? No I just wanted the original car you advertised! These guys just suck flat out

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Our HORRIBLE experience with Berlin City Nissan

Reviewed by sean croto from Garden CityJune 16, 2021

Our HORRIBLE experience with Berlin City Nissan and Nissan Corporation. In 4-2020 the lease for my Rogue was due and I was interested in getting into a new lease. This was at the beginning of the pandemic and the way business was being conducted changed. All in all, I was not informed of Berlin City’s return policy. I told Chris (the manager of Berlin City) that I wanted out of this lease and all he offered was to install a remote starter, a bed liner and a trailer hitch (which they messed up on and I had to install the lights connection) and all he could do was apologize and say we could have brought the truck back to have the trailer hitch corrected all the while thinking I was satisfied. Also, Chris told Robin (the other half of our) that the return policy was in the paperwork that we received and both she and I went through it and we could find no such thing. (Side note as to credibility, Robin worked for a law firm and paperwork was her specialty.) I requested that all correspondence between Chris and I be through email or text as to hold one accountable for what they say and what does he do??? CALL ME!!!! Ludicrous!!! Upon the realization that Chris was not going to be upstanding, I tried to contact Nissan and after all the runaround with them, they redirected me back to Chris; it’s almost like dealing with the government!!!! After all this, there were also unanswered texts and emails. Here it is over a year later and the only thing Chris can offer is a threatening email to Robin, nonetheless, that if we proceed with this he will get his lawyers involved. We have all correspondence to prove our word. All in all, I would not recommend Berlin city or Nissan as the dealings with both have been nothing but a HUGE FRUSTRATION!!!!!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Worst experience at a dealership

Reviewed by MBR from StandishFebruary 10, 2021

I was PROMISED a refund for being overcharged for electrical work. I was told that because I posted a negative review, i can't get my money. The review wasn't slanderous because it really happened.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Berlin City Nissan of Portland

Berlin City Nissan Portland is your destination for high-quality new 2015-16 and used Nissan vehicles. Our low prices dedicated customer service and quality cars are just a few reasons why our customers keep returning year after year. We look forward to providing you with the best car buying experience possible.

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