1945 Dixie Hwy
Covington, KY 41011
Sales: 859-320-1000
Used Cars: 859-320-1000
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 7:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:30pm |
| Tue | 7:30am – 5:30pm |
| Wed | 7:30am – 5:30pm |
| Thu | 7:30am – 5:30pm |
| Fri | 7:30am – 5:30pm |
| Sat | 9:00am – 1:00pm |
See all dealerships near Covington, KY that carry INFINITI
Showing the most recent reviews from Cars.com and DealerRater.
These guys don't represent the brand, more like typical
These guys don't represent the brand, more like typical used car sales. Insist you pay for ceramic coating at $800 -a coating you can't take to automatic carwashes-and they also insist after paying for the car it legally belongs to them, until you register the car in your home state (if not in KY) and you pay them sales tax.
Dealer Response
Hi Ss, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Maximum rating = 5
Vehicle sat for 6 months waiting for parts that were back
Vehicle sat for 6 months waiting for parts that were back ordered which caused battery to fail per the dealer. Yet they refuse to cover the cost of the battery after acknowledging that the battery was fine once the vehicle arrived. They missed the battery being faulty during their post repair inspection and test drive and it almost caught on fire while I was driving the vehicle within 600 miles of leaving their shop. Do not take you car here. I would give 0 stars if I could.
Dealer Response
Jacob, Thank you for your review and response to your recent service visit. I apologize for the issues you have been having with your vehicle. The vehicle was not purchased from us and we still went to bat with INFINITI corporate and the reps to get your engine and turbos covered outside the powert rain warranty as a goodwill gesture the manufacture covered over 20k dollars in repairs at no cost to you. You're accurate the vehicle was here for an extended period of time due to an engine backorder out of our control. The battery was in working order on both test drives performed post repair and when the vehicle left our facility, back in your possession for almost a week and the 600 miles you noted before you started having issues. We even rechecked all wiring and charging system yesterday at no charge to you yesterday and found the battery at fault. It is an aftermarket upgraded optima battery not the Factory INFINITI group sized battery designed by engineers for that vehicle. Daryle Morris INFINITI Service Director daryle@infinitinky.com 859-916-6490
Maximum rating = 5
Excellent Sales Professionals
Very professional and knowledgeable staff. Our sales representative Mark Suchanek was a great source of knowledge. Casey Head-General Sales Manager was also very helpful. They both made our car buying experience enjoyable.
Maximum rating = 5
Thank you for making your way to INFINITI of Northern Kentucky your certified INFINITI dealer serving drivers throughout Fort Wright and the surrounding areas. At our dealership you'll find a solid selection of new INFINITI models for sale as well as a carefully inspected lineup of pre-owned vehicles. We also have a well-connected finance center run by a qualified team of finance experts who can help you get the right loan or lease in a quick easy and transparent manner.
Our commitment to our customers continues well beyond the date of purchase. We also have a professional team of INFINITI technicians on staff.
Find out what your used car is worth with our appraisal tool.