Star Nissan in Niles including address, phone, dealer reviews, directions, a map, inventory and more

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5757 W. Touhy Ave
Niles, IL 60714

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Sales: 847-213-9960

Used Cars: 847-268-3114

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Star Nissan

Overall Rating:

3.3 (out of 5)

89% recommend this dealer

506 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Brought my car in for an oil change, low tire pressure,

Reviewed by SteveMarch 20, 2022

Brought my car in for an oil change, low tire pressure, and a few other things. They found a nail in the front left tire and asked if I wanted it fixed. It was late Saturday afternoon so I had no choice. They said it would cost $100 to repair. I said that's extortion and asked if they could provide a discount seeing that I bought my car from them just two years earlier. They knocked off $30. When time came to pay the bill, I saw they had added "Additional fees" for COVIDFEE $2.08, DOCFEE $1.63, EPA $1.87, SS $22.88, and ROF $6.35 for a grand total of $34.81. I asked the salesperson to explain the charges but she couldn't or wouldn't and just handed me a long document to read. I paid the total charge and promised to never go back. I hope they cherish their $34 because they lost me as a customer.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 3

Quality of Repair N/A

Friendliness 3

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

please inform customer with charges up front!

Reviewed by sarah NFebruary 17, 2022

please inform customer with charges up front! and that what i asked for before service ? very rude young man ( need to be trained how to talk to customers) the funny part i bought the car from this location too the worst customer service experience .

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Buyers beware

Reviewed by David from ChicagoOctober 09, 2021

Went to see and test drive a red 2018 q60 red sport 400 listed a little over market value which was ok, #1 sales manager had been driving it home, it smelled and there was a big chunk of hardened glue in the cup holder, the drivers white leather seat bottom was dirty like from grease, 2nd, even though it says clean history, looking close at the paint I could see repainted areas esp the hood being off if you look close and red over spray underneath, worse part a front clip had staples, like wow, buyers beware

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Contact Sales Manager Bruce Berger by email at Bberger@berman.com or call us directly. Thank you.

Overall Facilities 2

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Star Nissan

Thank you for taking a minute to learn more about Star Nissan, your certified Nissan dealer serving Chicago, Niles, Skokie, Evanston, Des Plaines, Lincolnwood, and a proud member of the Berman Auto Group. We’ve been in business for over 30 years, and in that time we’ve developed a business model that puts excellence, transparency, and respect at the forefront of our relationships with the community. At our dealership, you’ll find an outstanding selection of new and pre-owned vehicles, including over 500 vehicles in stock at all times and the entire lineup of new Nissan vehicles. Star Nissan wants to do everything it can to accommodate all of its customers, which is why we have a team that reflects the communities we serve. Whether it’s Russian, Polish, Spanish, Hindi, or Urdu, we can speak your language to give you the service you deserve! With our 30-day perfect car promise, Berman Express, and highly rated 5-star reviews, Star Nissan makes buying and leasing a new Nissan car, truck, or SUV easy and hassle free!. We take pride in serving our customers and have established a website that will not only help you find the right new or used Nissan car, but also help you with auto financing, car repair and service, and locating the correct Nissan car parts for your vehicle. From the moment you take your keys to your new car, our goal is to be there with you every step of the way after with any service or maintenance you need throughout the lifespan of your vehicle! We hope to service you soon. When it’s Backed By Berman. You Can Trust In Us!

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