INFINITI
New Car Dealership in Naperville, IL
Overall Rating
4.7/5
Read dealer reviews
INFINITI of Naperville has been voted the #1 INFINITI Dealer Illinois through DealerRater.com for 2012, 2013, 2014, 2018, 2019, 2020 and received the "Consumer Satisfaction Award" in 2015, 2016, 2017, 2018, 2019 and 2020.
Award-winning service is just the beginning. We also offer a complimentary pick-up/delivery valet service for scheduled maintenance, a 7-day pre-owned exchange guarantee and much more.
All INFINITI of Naperville Technicians are factory trained and comes with our unconditional guarantee. Contact INFINITI of Naperville at 630-445-0766 for complete details.
And for service for your new INFINITI, INFINITI of Naperville is the place to go in Naperville. INFINITI of Naperville has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
INFINITI of Naperville Reviews
Overall Rating
4.7/5
182 out of 195 people recommended this dealer
Service department failed to bleed the brakes
Reviewed by J Glass
in Naperville ILLINOIS
June 20, 2020
Came in to have my 50k mile service, part of that service was changing the brake fluid. When I left the dealership to drive home the first time I had to break I pressed the brake pedal and nothing happened. I had to keep pressing very hard to get the car to respond to the brake.
Brought vehicle back to dealership where I explained what happened the best I could. After looking at it they found that they forgot to bleed the brakes. I didn’t realize the seriousness of this until I shared with my husband what happened. At the time service rep made very light of the situation which makes me feel I was dealt the “female” card. Fortunately I was not in an accident that could have caused bodily harm to me and another driver because of your failure to properly service the vehicle.
When I first left nothing was mentioned about a survey, by the service rep, that I would receive. When I brought the car back for the brake malfunction is when the survey was mentioned and how it would reflect on him. He seemed to care more about the survey than my safety.
Good People
Reviewed by AG
in Chicago, IL
June 03, 2020
One of the few good sales people and dealers with good customer service left I would say. Although we didn't end up buying the used 2017 Toyota Rav4 Limted we went to see last weekend, but Mark was very willing to consider our budget and even presented our offer to his manager. Then the manager I believe his name was Mike, he tried to be understanding and even negotiated down the listing price a bit since it had some concerning sounds when we test drove it. But all in all a very pleasant experience with this dealer. Wished they had another Toyota Rav4 Limited or SE with 360 degree camera in better condition for us to look at because would definitely be happy to buy a car from them.
Great Experience !
Reviewed by Nic
in Des Moines, IA
July 03, 2017
I bought a car from out of state. Dealing over the phone was a simple process and way smoother than I thought it would be. When I arrived they had the car ready for me and everything else went smoothly. Everyone I met with was very friendly, I would definitely recommend this dealership to family and friends.
