INFINITI of Hoffman Estates in Hoffman Estates including address, phone, dealer reviews, directions, a map, inventory and more

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1075 W Golf Road
Hoffman Estates, IL 60169

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Sales: 847-241-4929

Used Cars: 847-241-4916

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of INFINITI of Hoffman Estates

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.1 (out of 5)

66 out of 86 people said they would recommend this dealer

1 (out of 5)

Worst car buying experience ever

Reviewed by Mick in IndianaJune 12, 2021

I looked at a car on 5-6-2021. I was able to negotiate a price that worked. After hearing what the payment was I questioned the numbers. After seeing the numbers they tried sneaking in a $3,500.00 “state mandated refurbish tax” lie then a $1500.00 ceramic coating fee”it’s already done so we have to charge you” lie. After a few trips back and forth to the “sales manager” they were able to magically remove those extra costs. I should’ve left after that but couldn’t pass up the deal. It is now going on 6 weeks they still haven’t paid off my trade in car and still haven’t given my papers to the state so I can get plates and registration. 10 days ago I received a phone call saying they messed up the taxes I owed more. This dealership has done absolutely nothing to resolve any issues with my lender or paper work. I can’t drive the car because my temp plate has expired. DO NOT BUT A CAR HERE!!

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Bad experience. Horrible service Won't repair engi

Reviewed by Alex in Long GroveJune 04, 2021

Bad experience. Horrible service Won't repair engine under manufacture warranty. They said oil never changed, all slips of oil change provided. Highly do not recommend use this dealership.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Fantastic customer service

Reviewed by Daniel in Hoffman EstatesAugust 14, 2013

Called before hand to let them know what I was looking for, and everything was set up by the time we got in. Mick and Mark were both great and have nothing but good things to say about the car and customer service provided.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About INFINITI of Hoffman Estates

Infiniti of Hoffman Estates | For A Great Experience

Since 1975, luxury automobile customers seeking the ultimate buying experience have chosen Zeigler Automotive. The reason is simple. Our business philosophy centers around you, your needs, and your expectations of how a customer should be treated when purchasing a vehicle. From the moment you walk through the door, we welcome you with tailored-to-you services and exclusive amenities you simply won't find at other dealerships. It's the difference between service, and being served.

Land Rover Schaumburg | A Zeigler Auto Group Company

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