Berman Nissan of Chicago

do not know what it is like to buy a car from them, but I have used their car repair service, and I can say this. I cannot comment on the work done by the mechanics. Time would tell if it was good enough to hold up. It'd better be, at almost $200 an hour for labor charges. But it is the customer service that is atrocious. It was my first time there after the closing of the dealership and service at The Autobarn Nissan of Evanston, where I had taken my car for 10 years. At Berman Nissan, coming back to pick up my car after extensive, expensive service on August 23, 2024, I got into a room with six service representatives, five of them supposed to take care of people like me. Of the five, one on the phone, two chatting with a departing client, and two ignoring me. The departing client departs; now there are four of them ignoring me. The service representative who had taken my car and called me to say it was ready, Martin Hernandez, was not one of them. Finally an agent acknowledges my presence, asks for my phone number, spends a few minutes locating my records on her screen, tells me to wait while she gets my paperwork, comes back with papers, tells me how much I owe, makes me sign a receipt, and walks me out. Maybe I am spoiled by the excellent service at the Evanston Nissan, but this employee never addressed me by name, did not identify herself, did not say good afternoon, did not explain why the service representative who had taken my car in was not there to talk to me. More importantly, nobody told me what had been done to the car, what had been found as they did it, what they recommend doing next. Then I am asked to follow the agent to where my car was parked, baking in the sun at 2PM on a 98F day. I was given my keys and that was it. Since I was upset, I decided to drive home, let it dissípate, and then call to complain. The manager of the Car Service section, Mr. Emir Martínez, was not available. When he called me later in response to my message, he did not seem interested in what I had to say. I pointed out that once it was known that I was there to pick up my car, someone could have retrieved it from the parking lot to bring it to the ample shady area in front of the office where I had been all the time. Just opening the windows in a shady place would have made a difference. He mumbled something about the car having been washed somewhere else, which does not explain how my car got so hot in the sun. When I complained about nobody walking me through the list of what had been done and what had been found, he said that employees are trained to be courteous. When I said that there is nothing courteous about me standing there and my presence not being acknowledged, he said again that the employees are trained to be courteous. When I asked him to give me one reason to bring my car back to them for the next service, he said he would throw in a free wash. Well, thanks! My car is washed once a week, part of the service provided by my building's parking garage. In any case, mission accomplished, Berman Nissan! I will NEVER bring my car to you again.

I had a great experience here. I worked with Manny and he did an excellent job. I am very happy with my new car!!!

excelent service. I was able to speak to Emmanuel Ezquivel to download the payment information. He was very helpful and very professional.