Berman INFINITI of Chicago in Chicago including address, phone, dealer reviews, directions, a map, inventory and more

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3456 N Kedzie
Chicago, IL 60618

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 12:00pm

Reviews of Berman INFINITI of Chicago

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

1737 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

DO NOT PURCHASE FROM THIS DEALERSHIP!

Reviewed by MelissaAugust 30, 2022

DO NOT PURCHASE FROM THIS DEALERSHIP! Vehicle Acquisition Experience: I came in from STL to purchase the vehicle. Confirmed the price in writing and was asked to bring the details of outside funding. When I arrived at the dealership, Johnathan Juarez said they would not release the vehicle because I didn't bring a PAPER CHECK from the lender. The lender provided a Loan Note Guarantee and offered an EFT. Johnathan said they would not accept either from USAA (the lender). Instead, he required a "back up loan". They ran my credit and couldn't meet or beat the APR I received from USAA. Suddenly, not having the paper check in hand was a non-issue and I could leave with the vehicle. This nonsense caused more than a 3 hour delay which I wanted to avoid by confirming and sorting all the details out ahead of time. Lack of Professionalism: I sat in the showroom while waiting to speak with the Finance Manager, Johnathan Juarez, and listened to a woman in her office laughing/joking & cursing on a video call. It was totally inappropriate and reflects the level of professionalism I have seen from most of the employees. Lying about Refunding Money: The funding came through for 1K more than expected. The dealership told USAA they would send the check. 2+ weeks without the refund. Johnathan's reply? Nothing. I called and left 4 voicemails and sent 2 emails. He finally returned my call and said the check was sent a week prior. The check arrived postmarked 2 days AFTER my phone call with him. Temp Tags Expired: They didn't send the titling paperwork to the MO DMV until 3 weeks AFTER I purchased the vehicle. The MO DMV received it 3 days before the temp tag expired and added it to the queue to process (which was another week). The reason for the delay? The dealership didn't have 2 check signers. Did they let me know? No. I had contacted them 4 separate times about sending the info and was given the runaround. The LT&T person punted to Johnathan who then punted back to the LT&T department - this was close of business Saturday. The day before the tags expired. I am now without a vehicle I can legally drive. Lack of Urgency, Accountability, and Respect for Customer's Time: While Johnathan was polite, he lacked accountability. He continuously blamed this department and that department. Rather than be the face of the dealership, he told me about how this department is in another building, that he doesn't handle this or that, etc. He was disrespectful of my time spent sitting at the dealership and the time I spent emailing and calling. The entire experience has been awful.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Please contact Adelita Fific our General Manage at Afific@berman.com or calling us directly.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Tony Manzano sales man is very informative answering

Reviewed by Theekid25August 20, 2022

Tony Manzano sales man is very informative answering every question and is knowledgeable about the cars he showed us . I would recommend people ask for him.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Hi Theekid25, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

We are happy with the purchase from there and will

Reviewed by George74georgeAugust 17, 2022

We are happy with the purchase from there and will recommend others there for sure

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

George74george, we are glad we could help! We hope to see you soon!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Berman INFINITI of Chicago

30-Day Perfect Car Promise
We want your vehicle to be perfect for you. If not just bring it back and we?ll give you the original purchase price as a trade-in value on any vehicle at INFINITI of Chicago. No matter what the reason we?ll find the right car for you. Every New and Pre-Owned vehicle receives our 30-Day/700-mile Perfect Car Promise.

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