Berman INFINITI of Chicago in Chicago including address, phone, dealer reviews, directions, a map, inventory and more

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3456 N Kedzie
Chicago, IL 60618

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 12:00pm

Reviews of Berman INFINITI of Chicago

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

66 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Found my perfect car across the country!

Reviewed by Basplund from Salt Lake City, UtahMarch 08, 2020

Found my perfect car at Berman and I live multiple states away. I happened to get paired with jimmy and he went out and took a long and detailed video on his cell phone of the car for me to see if it’s something I’d like to fly out for. He was so accommodating and hilarious. We hit it off immediately. I thoroughly enjoyed my experience with him and you’d be lucky to buy a car from him!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Basplund, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.3 (out of 5)

Service immediately after the sale is Terrible

Reviewed by Jack B from ChicagoFebruary 18, 2020

The after-sale service and their response to issues that happen within two weeks of purchase was terrible. I would never recommend them and will never purchase anything here again. We bought a 2014 QX60 and dealt with Jimmy. Within 12 days we had both our headlights go bad and called to inform them that their touted '237-point inspection' must have missed a few important items, as two headlights going from white to rose-colored to dead is not normal and not acceptable, especially when all they preach about is their great service. We reasonably asked for two replacement bulbs to be installed at no charge ($40 for 2 Xenon bulbs and 1 hour of time for a novice to install-probably 15 minutes if done by their service team). Jimmy said he would 'absolutely forward the request to our service team' the next day. We waited 5 days to allow them the opportunity to do the right thing and never heard anything. So, in the meantime, I replaced them myself because headlights are kind of a big deal. We never heard back from Jimmy or the Service dept. at all - and I warn anyone against trusting anything they say during the sales process. I have already since dissuaded a friend from purchasing there (they instead had a GREAT experience at Clarendon Hills Infiniti) and I will never purchase from a Berman-owned dealership, nor would I recommend Jimmy to anyone. Bad service is something that can easily be corrected with small, meaningful gestures. They ruined that opportunity over something that would have cost them very little and could have been handled in a 2 hour visit - and we would have been inconvenienced but happy. But their lack of response is a warning light to anyone considering them for a purchase. My warning is to frequent this dealership at your own peril and take everything they say with a grain of salt.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Please contact our Service Director Mark Yalda at myalda@berman.com or by phone at (773)951-7511.

Overall Facilities N/A

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Second time working with Berman INFINITI

Reviewed by Rachel G from Chicago, ILNovember 20, 2019

We just purchased our second INFINITI from Jimmy. He is very knowledgeable and easy to work with. Jimmy was always quick to respond to emails and texts when we had questions, even after the sale was complete. We will definitely work with him again in the future and recommend him to anyone in the Chicagoland area interested in purchasing a car from Berman.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Rachel G, thank you so much for your kind words and endorsement. We greatly appreciate you giving us a 5 star rating too. Welcome to the Berman family!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Berman INFINITI of Chicago

30-Day Perfect Car Promise
We want your vehicle to be perfect for you. If not just bring it back and we?ll give you the original purchase price as a trade-in value on any vehicle at INFINITI of Chicago. No matter what the reason we?ll find the right car for you. Every New and Pre-Owned vehicle receives our 30-Day/700-mile Perfect Car Promise.

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