Motor Werks INFINITI

I initially left a positive review based on my experience before leaving the dealership. Unfortunately, my experience changed immediately after I drove off the lot. Once I had questions regarding the vehicle, my salesperson, Heather, became completely unresponsive. I made numerous call over several days seeking clarification and never received a return call. I was transferred between multiple departments just to obtain basic information. I also had to make repeated calls to determine why my trade-in loan had not yet been paid off, something that should have been handled promptly and proactively. MotorWerks promotes. It’s One & Only Program which advertises upfront pricing, a dedicated, commission, free advisor, and seamless one hour buying process. This was not my experience. The purchase process took the entire day, and once the sales was complete, the dedicated advisor was no longer reachable. They also advertise a three day exchange policy, allowing up to 100 miles and an exchange for any reason. In practice, this policy is in effective if your sales person does not return calls, which was my situation. Additionally, a ceramic coating was added to the vehicle – something I did not request – resulting in an increased final price. Despite being told multiple times that the car had undergone a thorough inspection, three recalls were missed, including one safety recall. During the test drive, I noted an unusual sound and was told it was normal. It was not. The vehicle required new tires and alignment, issues that should’ve been identified prior to sale. While the car currently gets me from point A to B, the overall experience demonstrated a lack of communication, follow through and accountability. Based on this experience, I would not purchase from MotorWerks.

Jason Glasby from Infiniti Service department goes above and beyond for his customers. Highly recommended.

It was incredibly helpful and resolved my complex issue in minutes, making a stressful situation easy!